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- Tasks: Manage home ownership transactions and provide expert advice to customers.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Flexible remote work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in people's lives while developing your expertise in property.
- Qualifications: Experience in property sales or conveyancing and strong customer service skills.
Location: Remote
Salary: £26,227.50 per annum
Are you highly organised, customer-focused and experienced in property or conveyancing administration? We’re looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join our Commercial & Revenue team, where you’ll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most.
About the role
Working closely with customers, solicitors and internal stakeholders, you’ll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You’ll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way.
Key responsibilities
- Manage and progress a portfolio of around 50–60 live cases, ensuring transactions are completed within required timescales
- Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance
- Provide specialist advice on leases, service charges and home ownership obligations
- Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently
- Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer
- Carry out affordability and income/expenditure assessments for potential purchasers
- Coordinate valuations, EPCs and other external reports to support sales activity
- Maintain accurate records on customer management systems and track income and expenditure from transactions
- Deliver excellent customer service via phone, email and written correspondence
What we’re looking for
- A strong commitment to delivering excellent customer service
- Experience or knowledge of property sales, leasehold or conveyancing processes
- Ability to manage a high-volume caseload while maintaining attention to detail
- Confident in reading, interpreting and explaining legal and lease documentation
- Strong organisational, numeracy and literacy skills
- Comfortable working with Microsoft Outlook, Word and Excel
- Proactive, flexible and able to work independently as well as part of a team
Why join us?
You’ll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Home Ownership Customer Coordinator in Oxford employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Customer Coordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the property and conveyancing sectors. Attend online events or local meet-ups to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to home ownership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple cases or projects simultaneously. This will highlight your ability to juggle tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Home Ownership Customer Coordinator in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in property or conveyancing administration. We want to see how your skills align with the role of Home Ownership Customer Coordinator, so don’t hold back on showcasing your relevant expertise!
Show Off Your Organisational Skills: Since this role involves managing a busy caseload, it’s crucial to demonstrate your organisational abilities. Use examples from your past experiences to illustrate how you’ve successfully juggled multiple tasks while maintaining attention to detail.
Communicate Clearly: As you'll be providing specialist advice and liaising with various stakeholders, clarity is key! Make sure your written application reflects your ability to explain complex information in a straightforward manner. We love clear and concise communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on property sales, leasehold, and conveyancing processes. Familiarise yourself with the key responsibilities of the role, especially around managing caseloads and legal documentation. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for clients.
✨Organisational Skills are Key
Prepare to demonstrate your organisational skills during the interview. You might be asked how you manage multiple cases simultaneously. Consider sharing specific strategies or tools you use to stay organised and ensure nothing slips through the cracks.
✨Practice Explaining Complex Information
You'll need to explain complex legal and lease documentation clearly. Practice breaking down complicated concepts into simple terms. This will not only help you in the interview but also in the actual job if you get it!