Domestic Abuse Intervention Worker in Oxford

Location: Remote

Salary: £29,000 per annum

Vacancy Type: Fixed Term Contract (Maternity Cover) until September 2026

Make a real difference when it matters most. At Stonewater, we’re on a mission to deliver a modern, compassionate and customer‑centred service that truly puts people first. As part of our Customer Experience Directorate, you will play a vital frontline role supporting customers experiencing domestic abuse or other safeguarding concerns — ensuring they are heard, respected, and guided towards safe and positive outcomes. If you’re someone who brings empathy, professionalism and resilience to complex situations, this is a unique opportunity to shape services that genuinely change lives.

What you’ll be doing:

• Deliver frontline housing management services with a specialist focus on domestic abuse and safeguarding casework.
• Shape and deliver tailored support for customers in vulnerable or complex circumstances.
• Work with partner agencies and lead or contribute to coordinated multi‑agency responses.
• Champion Stonewater’s Customer Promise and tone of voice — ensuring every customer feels valued and listened to.
• Provide clear, compassionate and efficient customer journeys, including digital channels.
• Use data, behavioural insights and customer feedback to suggest service improvements and innovations.
• Take pride in the communities we serve, helping customers feel safe, supported and informed.

This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.

What we’re looking for:

• Experience supporting people affected by domestic abuse, safeguarding concerns or other forms of harm.
• A strong understanding of safeguarding principles and experience managing complex customer cases.
• Confidence in leading or coordinating multi‑agency approaches to achieve positive outcomes.
• A track record of effective partnership working.
• The ability to think beyond traditional processes and find innovative, customer‑focused solutions.
• A commitment to learning, development and delivering excellent customer service.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply: If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.