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- Tasks: Support communities by managing tenancies and addressing local issues.
- Company: Join a forward-thinking organisation dedicated to community engagement.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Experience in housing management or customer service is essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
What you’ll be doing
- You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused.
- Your responsibilities will include:
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
- Completing person‑centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise - delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
- You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
- You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. We are an equal opportunity employer and a Disability Confident Employer.
Housing Officer in Norfolk employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Norfolk
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Stonewater and their Customer Promise. This will help you align your answers with what they care about, showing that you're not just another candidate but someone who truly understands their mission.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities of a Housing Officer and prepare examples from your past experiences that demonstrate your skills in managing tenancies, handling complaints, or working with vulnerable individuals. The more you can relate your experience to the job, the better!
✨Tip Number 3
Be ready for situational questions! Expect to be asked how you'd handle specific scenarios, like dealing with anti-social behaviour or supporting a resident in crisis. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer in Norfolk
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with the key responsibilities and the skills we’re looking for. This will help you tailor your application to show how you fit the bill.
Be Personal: We want to see the real you! Share your experiences and how they relate to the job. Use examples that highlight your customer-focused mindset and your ability to handle complex situations. Make it personal and relatable!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We want to easily see your qualifications and experiences without wading through fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Stonewater
✨Know Your Patch
Before the interview, research the specific community you'll be working in. Understand its demographics, challenges, and needs. This will show your potential employer that you’re genuinely interested in making a difference and that you can relate to the residents.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in housing management or customer-facing positions. Be ready to discuss how you've handled complex situations, such as tenancy breaches or anti-social behaviour, and what outcomes you achieved.
✨Communicate Clearly
Strong communication skills are key for a Housing Officer. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the role, like resolving neighbour disputes or conducting estate inspections.
✨Emphasise Your Customer Focus
Demonstrate your commitment to customer service by sharing stories that reflect your customer-focused mindset. Discuss how you’ve gone above and beyond to support clients, especially in sensitive situations, and how you ensure services are respectful and personalised.