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- Tasks: Support new homes customers from enquiry to move-in, handling various administrative tasks.
- Company: Join Stonewater, a leading provider in housing solutions dedicated to customer satisfaction.
- Benefits: Enjoy flexible part-time hours, a supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in people's lives through housing.
- Qualifications: Strong customer service skills, attention to detail, and good IT proficiency required.
- Other info: Role subject to background checks; apply early as closing date may change.
The predicted salary is between 24000 - 36000 £ per year.
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1x Permanent, Part Time (22.5 hours – 3 days per week)
Here at Stonewater, we are now looking for a New Homes Coordinator to provide a professional, specialist support service to new homes customers from first point of enquiry through to move in to their home, ensuring high levels of accuracy and regular communication.
Working alongside the New Homes Executive, you will be responsible for a wide variety of administrative tasks that form part of the sales and lettings of new homes. You will collate and compile a fully comprehensive contract or lettings pack ensuring sales/lettings paperwork is issued promptly and take responsibility for the accuracy and content of documents including legal documents such as Tenancy agreement, Memorandum of Sale, Council of Mortgage Lenders Disclosure of Incentives Form, Mortgage offers, leases and completion statements.
The New Homes Coordinator will also check and process invoices, coordinate the signing and sealing of legal documents.
The ideal candidate will:
- Have a strong commitment to the delivery of a high level of customer service in a fast-paced working environment.
- Have strong organisational skills, with the ability to manage a number of new homes customers, and other workload, at the same time.
- Be adaptable and have a high level of accuracy and attention to detail.
- Have strong literacy skills to read, interpret and translate legal/application/mortgage documentation.
- Have good numeracy skills to calculate completion statements, interpret service charge queries and review affordability assessments.
- Have good general IT skills, including Microsoft Excel.
- Have excellent communication skills.
- Have knowledge of sales/lettings and the conveyancing process.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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New Homes Coordinator employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Coordinator
✨Tip Number 1
Familiarise yourself with the sales and lettings process, especially the legal documentation involved. Understanding terms like Tenancy agreements and completion statements will help you stand out during discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with new homes customers, showcasing your ability to handle inquiries and provide support will be crucial.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will show that you can handle the fast-paced environment effectively.
✨Tip Number 4
Make sure to highlight your IT skills, particularly with Microsoft Excel. Being able to analyse data and manage documents efficiently is key for this position, so any relevant experience will be beneficial.
We think you need these skills to ace New Homes Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the New Homes Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or the property sector. Use specific examples to demonstrate your organisational skills and attention to detail.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to illustrate your communication abilities in your application. Mention instances where you successfully managed customer inquiries or collaborated with teams.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the New Homes Coordinator role.
How to prepare for a job interview at Stonewater
✨Showcase Your Customer Service Skills
As a New Homes Coordinator, you'll need to demonstrate your commitment to high-quality customer service. Prepare examples from your past experiences where you successfully managed customer inquiries or resolved issues, highlighting your ability to maintain professionalism under pressure.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be ready to discuss how you prioritise tasks and manage multiple responsibilities simultaneously. Consider sharing specific tools or methods you use to stay organised, such as digital calendars or task management apps.
✨Familiarise Yourself with Legal Documents
Since the position involves handling legal documents, it's crucial to show your understanding of them. Brush up on common terms and processes related to tenancy agreements and mortgage offers. You might even want to prepare a few questions about their documentation practices to show your interest.
✨Highlight Your IT Proficiency
Good general IT skills are essential for this role. Be prepared to discuss your experience with Microsoft Excel and any other relevant software. If possible, mention specific tasks you've accomplished using these tools, such as data analysis or document preparation.
