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For Companies At a Glance
- Tasks: Lead housing services, manage tenancies, and build thriving communities.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to ethical values and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong team leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
As a Locality Manager, you’ll be responsible for the operational delivery of housing services across your locality. You’ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You’ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What You’ll Be Doing
- Leading tenancy services including allocations, tenancy management and enforcement
- Managing neighbourhoods to ensure estates are clean, safe and well maintained
- Supporting customers with complex needs through effective case management and multi agency working
- Championing complaint resolution and using learning to continuously improve services
- Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
- Building strong relationships with residents, community groups, local authorities and partners
- Using performance data and KPIs to drive service improvements and customer satisfaction
- Line managing Housing Officers and embedding a culture of coaching, development and accountability
- Contributing to service planning, area based initiatives and wider organisational priorities
You’ll Need
- Experience in housing management or community services
- A solid understanding of tenancy law, housing regulation and safeguarding
- Proven experience coaching and developing high performing teams
- Strong communication, conflict resolution and stakeholder management skills
- The ability to analyse performance information and use data to improve outcomes
- Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Locality Manager (North East) in Lincolnshire employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Manager (North East) in Lincolnshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even reach out to current employees at Stonewater. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for community services shine through. Share your experiences and how they align with Stonewater's mission to make a difference in people's lives.
✨Tip Number 3
Prepare for interviews by researching Stonewater’s values and recent projects. Be ready to discuss how your skills in tenancy management and team leadership can contribute to their goals. Tailor your examples to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stonewater team. Let’s get you on board!
We think you need these skills to ace Locality Manager (North East) in Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and community services. We want to see how your skills align with the role of Locality Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Locality Manager, you'll be leading teams and coaching others. Use your application to demonstrate your leadership style and any successful team development experiences. We love to see how you’ve made a positive impact on your colleagues!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to convey your message effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy law, housing regulations, and safeguarding. Being able to discuss these topics confidently will show that you’re serious about the role and understand the complexities involved in housing management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and developed teams in the past. Highlight specific situations where your leadership made a difference, especially in managing performance and resolving conflicts. This will demonstrate your capability to lead Housing Officers effectively.
✨Be Customer-Centric
Since championing excellent customer experience is key, think of instances where you’ve gone above and beyond for customers. Be ready to discuss how you’ve handled complex needs and resolved complaints, as this will resonate well with their mission to provide quality services.
✨Data-Driven Mindset
Familiarise yourself with performance data and KPIs relevant to housing services. Be prepared to discuss how you’ve used data to drive improvements in previous roles. This shows that you can analyse information and make informed decisions to enhance customer satisfaction.