At a Glance
- Tasks: Support residents in a retirement living scheme, ensuring safety and independence.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Be part of a diverse team committed to ethical values and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service, strong IT skills, and a passion for helping others.
Location: Arkwright Court, Leominster
Salary: Competitive
Vacancy Type: Permanent, Part Time (35 hours per week)
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Arkwright Court, a welcoming retirement living scheme in Leominster. As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.
You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.
What we’re looking for:
- Experience in housing or customer-facing roles.
- Strong IT skills (Microsoft Office) and a willingness to learn new systems.
- Excellent record-keeping and attention to detail.
- A self-starter with great organisational skills and a passion for helping others.
- Clear communicator who works well with residents, colleagues, contractors, and external agencies.
- A practical problem-solver who delivers high-quality work and meets deadlines.
- Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
To Apply: If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Scheme Manager in Leominster employer: Stonewater
Stonewater is an exceptional employer, dedicated to fostering a supportive and inclusive work environment at Arkwright Court in Leominster. With a strong commitment to employee growth, we offer opportunities for professional development while prioritising the wellbeing of our staff and residents alike. Join our passionate team and make a meaningful impact in the lives of those we serve, all while enjoying a competitive salary and the benefits of working for a leading housing provider.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Leominster
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing or customer service sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Stonewater and understanding their mission. Show us that you’re not just looking for any job, but that you genuinely care about helping people live independently and safely.
✨Tip Number 3
Practice your communication skills! As a Scheme Manager, you’ll need to interact with residents and colleagues regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at Stonewater.
We think you need these skills to ace Scheme Manager in Leominster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you can contribute to creating a safe and supportive environment for our residents at Arkwright Court.
Highlight Relevant Experience:Make sure to showcase any experience you have in housing or customer-facing roles. We’re looking for someone who understands the importance of excellent customer service and can relate to our residents.
Be Detail-Oriented:Attention to detail is key for this role. In your application, mention specific examples of how you've demonstrated strong record-keeping and compliance in previous positions. We love a keen eye for detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Scheme Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Before the interview, make sure you understand Stonewater's mission and values. Familiarise yourself with their approach to supporting residents and how your role as a Scheme Manager fits into that. This will show your genuine interest in the company and help you connect your experience to their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills, attention to detail, and problem-solving abilities. Think about situations where you've successfully managed risks or improved resident satisfaction, as these are key aspects of the Scheme Manager role.
✨Be Ready to Discuss Compliance
Since the role involves essential safety checks and compliance standards, brush up on relevant health and safety regulations. Be prepared to discuss how you've ensured compliance in previous positions and how you would approach this responsibility at Arkwright Court.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the organisation. You might ask about the team dynamics, how success is measured for the Scheme Manager, or what challenges they currently face. This shows you're proactive and genuinely interested in making a positive impact.
