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- Tasks: Support customers and manage tenancies while being a trusted community presence.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working with a commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives and help sustain their homes.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for one Housing Officer to cover the following patch in the East Anglia area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locations
Housing Customer Care Officer in King's Lynn, Norfolk employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Care Officer in King's Lynn, Norfolk
✨Tip Number 1
Get to know the company! Research Stonewater and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle complex situations, like tenancy breaches or safeguarding issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Customer Care Officer in King's Lynn, Norfolk
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Customer Care Officer. Familiarise yourself with housing management, tenancy issues, and customer service. This will help you tailor your application to show that you’re the perfect fit for the job.
Be Personal and Specific: When writing your application, don’t just list your experience. Share specific examples of how you've handled similar situations in the past. This will give us a clearer picture of your skills and how you can contribute to our mission.
Show Your Passion: We want to see your enthusiasm for making a difference in people’s lives. Use your application to express why you’re passionate about housing and community work. Let us know what drives you to support customers and improve their living conditions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Stonewater. We can’t wait to hear from you!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Customer Care Officer. Familiarise yourself with tenancy management, safeguarding, and the local community issues that might come up in your role.
✨Show Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved complex situations. Highlight your commitment to equality and inclusion, as these are key values for the company.
✨Be Community-Minded
Since this role involves being a visible presence in the community, think about how you can demonstrate your understanding of local needs. Share any relevant experiences where you've engaged with communities or worked alongside local authorities.
✨Tech Savvy is Key
Get comfortable with digital systems and data management. Be ready to discuss how you've used technology in previous roles to improve performance or manage cases effectively. This will show you're prepared for the demands of the job.