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- Tasks: Support communities by managing tenancies and addressing local issues.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working options and commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for one Housing Officer to cover the following patch in the East Anglia area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locations
Housing Advice Workers in King's Lynn, Norfolk employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice Workers in King's Lynn, Norfolk
✨Tip Number 1
Get to know the company! Research Stonewater and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle complex situations related to tenancy management or customer support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Advice Workers in King's Lynn, Norfolk
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with housing legislation and the specific needs of the communities we serve. This will help you tailor your application to show that you’re the perfect fit for us!
Be Person-Centred: When writing your application, focus on how you can support our customers. Share examples from your past experiences where you've made a difference in people's lives. We want to see your commitment to equality and inclusion shine through!
Show Off Your Skills: Highlight your experience in housing management or similar roles. Don’t forget to mention your confidence in using digital systems and data management. We love candidates who can demonstrate their ability to handle complex situations with professionalism.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to be part of our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Officer. Familiarise yourself with tenancy management, safeguarding, and the local community issues in East Anglia. This will show your potential employer that you're not just interested in the role, but that you understand the challenges and responsibilities that come with it.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or similar customer-facing roles. Think of specific examples where you've successfully managed complex situations or improved services. This will help demonstrate your capability and confidence in handling the responsibilities of the job.
✨Emphasise Your Customer Focus
Since the role is all about supporting customers, be ready to talk about how you prioritise their needs. Share examples of how you've worked with vulnerable individuals or handled sensitive situations. Highlight your commitment to equality and inclusion, as this aligns with the values of the company.
✨Be Tech-Savvy
As the role involves using digital systems and data management, make sure you’re comfortable discussing your experience with technology. Be prepared to explain how you've used digital tools to improve performance or manage cases effectively. This will show that you can adapt to the tech side of the job without any hassle.