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- Tasks: Lead a team to ensure top-notch IT support and application availability.
- Company: Join Stonewater, a leading housing provider managing 40,000 homes for diverse communities.
- Benefits: Enjoy a supportive work culture with opportunities for professional development and flexible working options.
- Why this job: Be at the forefront of digital innovation in housing, making a real impact on people's lives.
- Qualifications: Degree in IT or related field, ITIL qualification, and experience with Microsoft and Salesforce products required.
- Other info: This role requires a DBS check and offers a chance to work in a Disability Confident environment.
The predicted salary is between 36000 - 60000 £ per year.
Stonewater are seeking an IT Solution Support Manager someone to manage a team of analysts to deliver the customer promise by ensuring an excellent level of service is provided to our customers and that application service availability meets the organisations service level requirements.
You will provide expert support, advice and guidance on business applications and systems and ensure they are fit for purpose, stable, and ensure continuous improvement in performance and value for money within the Solution Support function, in line with the Stonewater IT strategy.
Acting as a thought leader on our selected business solutions, researching and reviewing industry best practice and upcoming changes to technology, you will configure and manage software, technologies, and controls and support internal teams and suppliers in the secure configuration of software and systems.
This role will be at the forefront in ensuring the availability of the business applications whilst also supporting the changes necessary for the business to evolve as an innovative, digitally focused housing association!
The ideal candidate will:
- Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification.
- Have proven working knowledge of Microsoft Software / Salesforce / D365 F&O / Power Apps & Automation / SQL / Sharepoint / O365 products / Collaboration Tools.
- Have an excellent understanding of applications within the housing sector.
- Be an excellent communicator, able to positively lead a team, mentoring them to develop their own skills, knowledge levels and ensuring ownership of issues and requests.
- Have an interest of emerging technologies and continuous professional development.
- Have proven experience in supporting IT based projects delivered using a structured methodology.
- Be able to adapt to a continually changing environment with a significant program of business change.
- Have proven experience of applying analytical skills to complex technical and business processes and recommend solutions focussing on successful delivery of outcomes.
- Be able to develop and share knowledge with other team members and promote a performance-based culture within the team.
- Experience of IT Governance and ITIL processes including Change & Release management.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
IT Solution Support Manager in Reading employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Solution Support Manager in Reading
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Software, Salesforce, and D365 F&O. Having hands-on experience or relevant certifications in these areas can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team or mentored colleagues in previous roles. This will demonstrate your ability to positively influence and develop others, which is crucial for this position.
✨Tip Number 3
Research Stonewater's mission and values thoroughly. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of providing quality homes and services.
✨Tip Number 4
Stay updated on emerging technologies and industry best practices related to IT solutions in the housing sector. Being able to discuss recent trends or innovations during your interview can highlight your proactive approach and passion for continuous improvement.
We think you need these skills to ace IT Solution Support Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and management. Emphasise your knowledge of Microsoft Software, Salesforce, D365 F&O, and other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the housing sector and your ability to lead a team. Mention specific examples of how you've improved service delivery or managed IT projects successfully.
Highlight Relevant Qualifications: Clearly state your degree and any ITIL qualifications. If you have certifications related to the technologies listed, be sure to include those as well to demonstrate your expertise.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with teams or stakeholders in previous positions. This could include mentoring experiences or leading projects.
How to prepare for a job interview at Stonewater
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of Microsoft Software, Salesforce, D365 F&O, and other relevant technologies during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles to improve service delivery or solve complex problems.
✨Demonstrate Leadership Skills
As a potential team leader, it's crucial to convey your ability to mentor and develop your team. Share experiences where you've successfully led a team through challenges, focusing on how you fostered a performance-based culture and encouraged ownership of tasks.
✨Emphasise Continuous Improvement
Discuss your commitment to continuous professional development and how you stay updated with emerging technologies. Provide examples of how you've implemented improvements in past roles, particularly in relation to IT governance and ITIL processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical skills and problem-solving abilities. Prepare by thinking of complex technical issues you've faced and how you approached them, ensuring you can articulate your thought process clearly.
