At a Glance
- Tasks: Lead a team to ensure top-notch IT support and application service availability.
- Company: Join Stonewater, a leading housing provider managing 40,000 homes for diverse communities.
- Benefits: Enjoy a supportive work culture with opportunities for professional development and flexible working options.
- Why this job: Be at the forefront of digital innovation in housing, making a real impact on people's lives.
- Qualifications: Degree in IT or related field, with experience in Microsoft Software, Salesforce, and ITIL processes.
- Other info: This role requires a DBS check and offers a chance to work in a Disability Confident environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Stonewater are seeking an IT Solution Support Manager – someone to manage a team of analysts to deliver the customer promise by ensuring an excellent level of service is provided to our customers and that application service availability meets the organisations service level requirements.
You will provide expert support, advice and guidance on business applications and systems and ensure they are fit for purpose, stable, and ensure continuous improvement in performance and value for money within the Solution Support function, in line with the Stonewater IT strategy.
Acting as a thought leader on our selected business solutions, researching and reviewing industry best practice and upcoming changes to technology, you will configure and manage software, technologies, and controls and support internal teams and suppliers in the secure configuration of software and systems.
This role will be at the forefront in ensuring the availability of the business applications whilst also supporting the changes necessary for the business to evolve as an innovative, digitally focused housing association!
The ideal candidate will:
- Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification.
- Have proven working knowledge of Microsoft Software / Salesforce / D365 F&O / Power Apps & Automation / SQL / Sharepoint / O365 products / Collaboration Tools.
- Have an excellent understanding of applications within the housing sector.
- Be an excellent communicator, able to positively lead a team, mentoring them to develop their own skills, knowledge levels and ensuring ownership of issues and requests.
- Have an interest of emerging technologies and continuous professional development.
- Have proven experience in supporting IT based projects delivered using a structured methodology.
- Be able to adapt to a continually changing environment with a significant program of business change.
- Have proven experience of applying analytical skills to complex technical and business processes and recommend solutions – focussing on successful delivery of outcomes.
- Be able to develop and share knowledge with other team members and promote a performance-based culture within the team.
- Experience of IT Governance and ITIL processes including Change & Release management.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
IT Solution Support Manager employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Solution Support Manager
✨Tip Number 1
Familiarise yourself with the specific software and technologies mentioned in the job description, such as Microsoft Software, Salesforce, and D365 F&O. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any mentoring experiences that demonstrate your ability to develop others' skills and foster a performance-based culture.
✨Tip Number 3
Stay updated on emerging technologies and industry best practices related to IT solutions. Being able to discuss recent trends or innovations during an interview can demonstrate your commitment to continuous improvement and professional development.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've applied them to solve complex technical problems. Be ready to provide specific examples of successful project deliveries and how you navigated challenges using structured methodologies.
We think you need these skills to ace IT Solution Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the IT Solution Support Manager position. Tailor your application to highlight how your skills and experiences align with what Stonewater is looking for.
Highlight Relevant Experience: Emphasise your experience with Microsoft Software, Salesforce, D365 F&O, Power Apps, SQL, and other relevant technologies. Provide specific examples of how you've successfully managed teams or projects in similar environments.
Showcase Communication Skills: Since excellent communication is key for this role, include examples in your CV and cover letter that demonstrate your ability to lead a team, mentor others, and effectively communicate complex technical information.
Express Continuous Improvement Mindset: Mention your interest in emerging technologies and continuous professional development. Discuss any relevant training or certifications you have pursued, especially those related to ITIL processes and governance.
How to prepare for a job interview at Stonewater
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of Microsoft Software, Salesforce, D365 F&O, and other relevant technologies during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles to improve service delivery or solve complex problems.
✨Demonstrate Leadership Skills
As an IT Solution Support Manager, you'll need to lead a team effectively. Share experiences where you've successfully mentored team members or led projects. Emphasise your ability to foster a performance-based culture and how you encourage continuous professional development within your team.
✨Understand the Housing Sector
Familiarise yourself with the unique challenges and applications within the housing sector. Be ready to discuss how your background aligns with Stonewater's mission and how you can contribute to their goals of providing quality homes and services.
✨Prepare for Change Management Questions
Given the dynamic nature of the role, expect questions about your experience with IT governance, ITIL processes, and managing change. Prepare examples that demonstrate your analytical skills and your ability to adapt to evolving business needs while ensuring application service availability.