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- Tasks: Support elderly residents in independent living schemes, ensuring their safety and wellbeing.
- Company: Join Mount Green Housing Association, dedicated to meeting housing needs across Surrey and North Sussex.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while working in a caring and inclusive culture.
- Qualifications: Experience in housing management and excellent communication skills are essential.
- Other info: Access to your own vehicle is required; we welcome applications from all backgrounds.
Part of the Stonewater Group, Mount Green Housing Association meets people’s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.
Before applying for this role, please read the following information about this opportunity found below.
Here at Mount Green, we are now seeking an Independent Living Officer – someone to provide a specialist floating support service to all residents within Mount Green’s independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives.
You’ll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes.
Managing a designated number of IL schemes and attending each one at least once a week, you’ll induct new residents to the scheme and carry out weekly welfare calls. You’ll encourage contact methods that allow us to best assess the resident’s wellbeing and keep up to date information about residents’ mobility issues affecting their ability to evacuate in the ‘emergency key safe’, keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You’ll ensure that your schemes are well managed and comply with health and safety regulations.
The ideal candidate will:
* Have experience working in a public sector or commercial setting
* Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions.
* Have experience engaging with residents, offering creative solutions and ensuring residents’ voices are heard.
* Be an excellent communicator (both written and verbal)
* Have knowledge of housing and associated legislation including Health and Safety.
* Have experience working with a diverse customer base and addressing individual needs.
* Have experience dealing with complaints and finding innovative solutions.
* Have experience supporting residents with low-level and complex ASB cases.
* Be able to foster effective relationships internally and externally.
* Be proficient in IT and in particular Office 365 and housing management software.
* Be able to analyse data
You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.
Closing Date – 17th September 2025.
Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
We would love to hear from you!
Are you ready to #DiscoverMountGreen?
We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies
Independent Living Officer employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Officer
✨Tip Number 1
Familiarise yourself with the specific needs of elderly residents and the challenges they face. Understanding their unique circumstances will help you demonstrate your empathy and ability to provide tailored support during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with older persons. Attend local community events or workshops to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of housing legislation and health and safety regulations relevant to independent living schemes. Being well-versed in these areas will show your commitment to compliance and resident safety.
✨Tip Number 4
Prepare examples of how you've successfully managed complaints or resolved issues in previous roles. Highlighting your problem-solving skills and ability to foster effective relationships will make you stand out as a candidate.
We think you need these skills to ace Independent Living Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Independent Living Officer position. Tailor your application to highlight how your experience aligns with the specific duties mentioned in the job description.
Highlight Relevant Experience: Emphasise your experience in managing older persons housing and engaging with residents. Provide specific examples of how you've successfully supported vulnerable individuals and addressed their needs, as this will demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent communication is a key requirement, ensure your application reflects your written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with diverse customer bases or resolved complaints.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for the Independent Living Officer role.
How to prepare for a job interview at Stonewater
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Independent Living Officer. Familiarise yourself with the specific needs of elderly residents and how to provide tailored support. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As an Independent Living Officer, excellent communication is key. Prepare examples of how you've effectively engaged with residents in the past, especially in challenging situations. Highlight your ability to listen and respond to their needs.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss instances where you've dealt with complaints or complex issues. Show how you approached these challenges creatively and what solutions you implemented. This will illustrate your capability to handle the diverse needs of residents.
✨Familiarise Yourself with Relevant Legislation
Brush up on housing legislation and health and safety regulations relevant to the role. Being knowledgeable about these areas will not only impress your interviewers but also show that you're prepared to ensure compliance in your work.
