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- Tasks: Lead a passionate team to maximise income and support customers effectively.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary of £34,000, remote work, and a supportive team environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in income recovery and strong communication skills are essential.
- Other info: Be part of a diverse team committed to ethical and ambitious values.
The predicted salary is between 34000 - 47600 £ per year.
Location: Remote
Salary: £34,000 per annum
Vacancy Type: Full Time
Expiry date: 03 February, 2026
Ready to lead a passionate team and make a real impact? At Stonewater, we’re looking for an Income Team Leader who can inspire, drive performance, and help us support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process.
As our Income Team Leader, you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that our approach considers the diverse needs of our customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You’ll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent Stonewater within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure our customers’ needs are met.
The ideal candidate:
- Have experience working with an Income Recovery Team.
- Have experience of managing rent arrears cases throughout a process, including applying to and attending court.
- Understand housing law, particularly in relation to income collection.
- Have a strong customer focus and be able to work effectively in a very busy environment, prioritising workloads and competing demands.
- Be a natural leader, comfortable with performance management and driving quality of work.
- Good literacy and numeracy skills.
- An excellent communicator, able to communicate clearly, sensitively and effectively.
- A professional housing qualification is desirable.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply: If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Income Team Leader employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Stonewater and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to income recovery and team leadership. We all know that confidence is key, so the more you rehearse, the more natural you'll feel during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Income Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with income recovery and managing rent arrears. We want to see how your skills align with the role of Income Team Leader, so don’t hold back!
Showcase Your Leadership Skills: As a natural leader, it’s important to demonstrate your ability to inspire and drive performance. Share examples of how you've coached or mentored teams in the past, as this will resonate with us at Stonewater.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to communicate your experiences and qualifications. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing law and income recovery processes. Being able to discuss specific cases or scenarios will show that you’re not just familiar with the theory but also understand how to apply it in practice.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve motivated your team, managed performance, or handled difficult situations. This will demonstrate your capability as a natural leader.
✨Customer Focus is Key
Be ready to talk about how you’ve prioritised customer needs in your previous roles. Share specific instances where you’ve gone above and beyond to support customers, especially in managing rent arrears.
✨Practice Your Communication
Since clear communication is crucial for this role, practice articulating your thoughts clearly and sensitively. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and qualifications.