Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in managing rent and service charge payments through calls and digital platforms.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full training, flexible shifts, and a supportive team environment.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Experience in collections is a plus, but a passion for customer service is key.
- Other info: Home-based role with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
12 Months Fixed Term Contract, Full Time
Here at Stonewater, an exciting opportunity has arisen for an Income Officer to join us and provide our customers, across all tenures to include social rented and homeowners, with the right support to manage their rent and service charge payments.
Youll review both rent and service charge accounts contacting customers either by telephone or digital platforms to identify why they have not paid their charges and offer them appropriate support and advice to enable them to do so. Youll ask questions to -find underlying issues and make our customers feel supported, all whilst ensuring they are clear on what action they need to take to find solutions to their debt issues. Youll need to be highly resilient and able to handle challenging and sensitive conversations. Youll manage a caseload and offer basic benefit advice, discuss repayment options and make affordable, sustainable arrangements.
Well provide you will full training and support when you join us.
This is a home-based role and you wont be required to visit our customers in their homes. Youll be required to travel to a central location a few times a year to attend meetings.
The Income team operates between the hours of 08:00 20:00, Monday to Friday and 09:00 13:00 on a Saturday. Youll work to agreed shifts, on a rota basis of either 08:00 16:00, 09:00 17:00 or 10:00 18:00 up to a maximum of 37.5 hours per week. This will also include a 12:00 20:00 shift on a weekday as well as a 09:00 13:00 shift on a Saturday (approx. 4 times every 2 months).
What makes you an ideal candidate for our Income team?
Wed ideally like someone who has experience of collections in a social housing environment, which would mean youd have a good understanding of the benefits system including Housing Benefit and Universal Credit.
If you dont have this experience though, dont worry! Whats more important is a genuine desire to join a supportive team who work hard to support their customers.
Were still keen to hear from you if you are self-motivated with a desire to perform to the best you can be, have a customer experience mindset and thrive on providing an exceptional service to customers. Youll be well organised bring good communication and numerical skills.
Interviews
1st stage: a role play exercise with an Income Team Leader
2nd stage: values & competency-based interview via MS Teams
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared?ownership?and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were?looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate,?agile?and commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental?health?and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater
Income Officer in Reading employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stonewater. Understand their mission and values, and think about how your own experiences align with them. This will help you show that you're not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 2
Practice makes perfect! Since the first stage involves a role play exercise, try rehearsing common scenarios you might face as an Income Officer. This will help you feel more confident and prepared to handle those challenging conversations with customers.
✨Tip Number 3
Show off your customer service skills! During the interview, highlight any past experiences where you've gone above and beyond for customers. Stonewater is looking for someone with a customer experience mindset, so make sure to share examples that demonstrate your commitment to providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Income Officer in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Income Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus: Since this role is all about supporting our customers, share examples of how you've provided exceptional service in the past. We want to see your passion for helping others shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key points stand out. We appreciate clarity as much as you do!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Familiarise yourself with the benefits system, especially Housing Benefit and Universal Credit. Understanding these will help you answer questions confidently and show that you're ready to support customers effectively.
✨Practice Role Play
Since the first stage involves a role play exercise, practice handling challenging conversations. Think about common scenarios you might face as an Income Officer and rehearse how you'd approach them with empathy and clarity.
✨Show Your Customer Focus
During the interview, highlight your customer experience mindset. Share examples of how you've supported customers in the past, especially in sensitive situations, to demonstrate your ability to connect and provide exceptional service.
✨Be Organised and Flexible
With the varied shifts and caseload management, showcase your organisational skills. Discuss how you prioritise tasks and adapt to changing schedules, which is crucial for this role in a dynamic environment like Stonewater.
