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- Tasks: Support communities, manage tenancies, and tackle neighbourhood issues in a hands-on role.
- Company: Join a dedicated team making a difference in Bedfordshire and Buckinghamshire.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with varied responsibilities and the chance to make a real impact.
- Why this job: Be a trusted presence in your community and help people thrive in their homes.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a varied, hands-on role where no two days are the same. You’ll be a visible and trusted presence in your communities – supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
Patch Coverage:
- 2 – Bedford
- 2 – Central Bedford
- 1 – Central Bedford, Luton, North Hertfordshire
- 1 – Milton Keynes, Buckinghamshire
Responsibilities:
- Take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused.
- Managing the full tenancy lifecycle, from sign-up through to end of tenancy.
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
- Supporting lettings and voids activity to minimise rent loss and turnaround times.
- Carrying out estate inspections and addressing neighbourhood and environmental issues.
- Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases.
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases.
- Completing person-centred fire risk assessments and monitoring health and safety issues.
- Investigating complaints and learning from outcomes to improve services.
- Working in partnership with local authorities and external agencies to support customers effectively.
- Working flexibly, including participating in an out-of-hours rota where required.
Qualifications:
- Experience of housing management or a similar customer-facing role, with confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
- Strong communication and influencing skills, with the ability to work calmly under pressure.
- A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
- Confidence using digital systems and data to manage cases and improve performance.
- The ability to work independently, manage competing priorities, and make sound day-to-day decisions.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Housing Officer x6 (Bedfordshire/Buckinghamshire) employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer x6 (Bedfordshire/Buckinghamshire)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your soft skills! As a Housing Officer, you'll need to manage sensitive situations and communicate effectively. Be ready to share examples from your past experiences that highlight your ability to handle complex issues with empathy and professionalism.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Housing Officer x6 (Bedfordshire/Buckinghamshire)
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for working in the community. Share any relevant experiences that highlight your commitment to supporting residents and improving their living conditions.
Be Specific About Your Experience: We want to know about your background in housing management or customer-facing roles. Use specific examples to demonstrate how you've handled tenancy issues or worked with vulnerable individuals in the past.
Highlight Your Problem-Solving Skills: This role involves managing complex situations, so make sure to showcase your problem-solving abilities. Describe instances where you've successfully navigated challenges, whether it's dealing with anti-social behaviour or resolving neighbour disputes.
Tailor Your Application to Us: Take a moment to research StudySmarter and our values. Tailor your application to reflect how your skills and experiences align with our mission. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Stonewater
✨Know Your Patch
Familiarise yourself with the specific areas you'll be covering. Research the communities in Bedfordshire and Buckinghamshire, understand their unique challenges, and think about how you can make a positive impact. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Highlight your ability to handle sensitive situations with empathy and professionalism, as this is crucial for a Housing Officer.
✨Understand Housing Legislation
Brush up on relevant housing laws and regulations, especially around tenancy management and anti-social behaviour. Being able to discuss these topics confidently will demonstrate your knowledge and readiness for the role.
✨Demonstrate Flexibility and Independence
Be ready to discuss how you've managed competing priorities in previous roles. Share examples of times when you've worked independently and made sound decisions under pressure, as this aligns with the responsibilities of a Housing Officer.