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- Tasks: Join our Neighbourhood team as a Housing Officer, providing exceptional customer service and managing community projects.
- Company: Stonewater is a leading housing provider, managing 40,000 homes and serving 93,000 customers.
- Benefits: Enjoy flexible home-based work, travel opportunities, and a supportive, inclusive workplace culture.
- Why this job: Make a real impact in communities while developing your skills in a fast-paced, dynamic environment.
- Qualifications: Proven experience in Housing Management, strong communication skills, and a customer-focused mindset are essential.
- Other info: This role requires occasional travel and is subject to background checks.
The predicted salary is between 30000 - 42000 £ per year.
Home based, covering Milton Keynes & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings.
Were now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills.
In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. Youll also be able to identify and manage community projects to enhance the lives of our customers.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing Management & Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think beyond process to find innovative solutions for customers.
- Exceptional Time Management & Organisational skills are essential due to working independently daily.
- Be able to hit the ground running in a fast paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
Housing Officer in Milton Keynes employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Milton Keynes
✨Tip Number 1
Familiarise yourself with the local housing issues in Milton Keynes and surrounding areas. Understanding the specific challenges faced by the community will help you demonstrate your commitment to improving customer service and community development during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in or around Milton Keynes. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully managed community projects in the past. Highlighting your creativity and ability to think outside the box will resonate well with the values of Stonewater.
✨Tip Number 4
Be ready to showcase your communication and negotiation skills. Role-play scenarios where you might need to influence outcomes positively, as this is a key aspect of the Housing Officer role and will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Housing Officer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management and community development. Use specific examples that demonstrate your customer focus and problem-solving skills, as these are key for the Housing Officer role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community management and your ability to work independently. Mention how your skills align with Stonewater's mission to build resilient communities and provide exceptional customer service.
Showcase Communication Skills: In your application, emphasise your high-level communication skills. Provide examples of how you've positively influenced outcomes or negotiated solutions in previous roles, as this is crucial for the position.
Highlight Flexibility and Organisation: Since the role requires travel and site visits, mention your organisational skills and ability to manage time effectively. Discuss any experiences where you successfully balanced multiple responsibilities or adapted to changing circumstances.
How to prepare for a job interview at Stonewater
✨Show Your Customer Focus
As a Housing Officer, you'll need to demonstrate a strong customer focus. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to put customers at the heart of your work.
✨Demonstrate Problem-Solving Skills
This role requires creativity and innovative thinking. Think of specific instances where you've identified problems in a community setting and implemented effective solutions. Be ready to discuss these during your interview.
✨Highlight Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. Consider preparing for questions that assess your negotiation skills and ability to influence outcomes positively.
✨Prepare for Flexibility and Travel
Since the role involves site visits and occasional travel, be prepared to discuss your flexibility and experience with managing time effectively. Share any relevant experiences that showcase your organisational skills and ability to work independently.
