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- Tasks: Join our Neighbourhood team to provide exceptional customer service and manage community projects.
- Company: Stonewater is a leading housing provider managing 40,000 homes for diverse communities.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive workplace culture.
- Why this job: Make a real impact in communities while developing your skills in a dynamic environment.
- Qualifications: Experience in Housing Management and strong communication skills are essential.
- Other info: This role requires travel within Eastbourne and occasional overnight stays for meetings.
The predicted salary is between 30000 - 42000 £ per year.
Home based, covering Eastbourne & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings.
Were now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills.
In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. Youll also be able to identify and manage community projects to enhance the lives of our customers.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing Management & Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think beyond process to find innovative solutions for customers.
- Exceptional Time Management & Organisational skills are essential due to working independently daily.
- Be able to hit the ground running in a fast paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
Housing Officer in Eastbourne, East Sussex employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Eastbourne, East Sussex
✨Tip Number 1
Familiarise yourself with the local community in Eastbourne and its surrounding areas. Understanding the specific challenges and needs of the neighbourhood will help you demonstrate your commitment to enhancing customer service during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in community development. Engaging with local housing associations or attending relevant events can provide insights and connections that may benefit your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills by thinking of specific examples where you've successfully managed community issues or improved customer satisfaction. This will showcase your ability to think beyond processes, which is crucial for this role.
✨Tip Number 4
Research Stonewater's values and mission thoroughly. Being able to articulate how your personal values align with theirs during the interview will demonstrate your genuine interest in contributing to their goals and making a difference in people's lives.
We think you need these skills to ace Housing Officer in Eastbourne, East Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management and community development. Use specific examples that demonstrate your customer focus and problem-solving skills, as these are key for the Housing Officer role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community management and your ability to work independently. Mention how your skills align with Stonewater's mission to build resilient communities and provide exceptional customer service.
Showcase Communication Skills: In your application, emphasise your high-level communication skills. Provide examples of how you've positively influenced outcomes or negotiated solutions in previous roles, as this is crucial for the position.
Highlight Flexibility and Organisation: Since the role requires travel and site visits, mention your organisational skills and ability to manage time effectively. Discuss any experiences where you successfully balanced multiple responsibilities or adapted to changing circumstances.
How to prepare for a job interview at Stonewater
✨Showcase Your Customer Focus
As a Housing Officer, you'll need to put customers at the heart of everything you do. Prepare examples from your past experiences where you've successfully resolved customer queries or improved their experience. This will demonstrate your commitment to exceptional customer service.
✨Demonstrate Problem-Solving Skills
The role requires creativity and innovative thinking to manage community projects and resolve issues. Think of specific situations where you've had to think outside the box to find solutions. Be ready to discuss these during the interview.
✨Highlight Communication and Negotiation Skills
Strong communication is key in this role. Prepare to discuss how you've effectively influenced outcomes in previous roles. Consider scenarios where you've had to negotiate with stakeholders or mediate conflicts within a community.
✨Be Ready for Flexibility and Travel
Since the role involves site visits and occasional travel, be prepared to discuss your flexibility and willingness to travel as needed. Mention any previous experiences that required you to adapt to changing locations or schedules.
