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- Tasks: Join our Neighbourhood team as a Housing Officer, providing exceptional customer service and managing community projects.
- Company: Stonewater is a leading housing provider, managing 40,000 homes and serving 93,000 customers.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive workplace culture focused on wellbeing.
- Why this job: Make a real impact in communities while developing your skills in a fast-paced, dynamic environment.
- Qualifications: Experience in Housing Management and Community Development, with strong communication and problem-solving skills required.
- Other info: This role includes site visits and occasional travel for meetings, with a focus on customer-centric solutions.
The predicted salary is between 28800 - 43200 £ per year.
Home based, covering Eastbourne & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings.
Were now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills.
In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. Youll also be able to identify and manage community projects to enhance the lives of our customers.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing Management & Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think beyond process to find innovative solutions for customers.
- Exceptional Time Management & Organisational skills are essential due to working independently daily.
- Be able to hit the ground running in a fast paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
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Housing Officer employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Understanding the unique challenges faced by residents in Eastbourne and surrounding areas will help you demonstrate your commitment to enhancing their lives during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in community development. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare examples of how you've successfully managed community projects or resolved customer issues in the past. Being able to share specific instances where you've made a positive impact will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Research Stonewater's values and mission thoroughly. Aligning your personal values with theirs and being able to articulate this connection during your discussions will demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your proven Housing Management and Community Development experience in your CV and cover letter. Use specific examples that demonstrate your customer focus and problem-solving skills.
Showcase Communication Skills: Since high-level communication skills are essential for this role, provide examples in your application that illustrate your ability to positively influence and negotiate outcomes with customers and stakeholders.
Demonstrate Organisational Skills: Given the need for exceptional time management and organisational skills, mention any relevant experiences where you successfully managed multiple tasks or projects independently, especially in a fast-paced environment.
How to prepare for a job interview at Stonewater
✨Showcase Your Customer Focus
As a Housing Officer, your ability to put customers at the heart of everything you do is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or improved their experience. This will demonstrate your commitment to exceptional customer service.
✨Demonstrate Problem-Solving Skills
The role requires creativity and innovative thinking to manage community issues. Think of specific instances where you identified a problem and implemented a solution. Be ready to discuss how you can apply these skills to enhance the lives of customers in the communities you'll serve.
✨Highlight Communication and Negotiation Skills
Strong communication is key in this role. Prepare to discuss how you've effectively influenced outcomes in previous roles. Consider scenarios where you had to negotiate with stakeholders or resolve conflicts, as this will show your ability to work collaboratively.
✨Emphasise Time Management and Organisation
Since this position involves working independently, it's important to showcase your time management skills. Be prepared to talk about how you prioritise tasks and manage your workload effectively, especially in a fast-paced environment.
