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- Tasks: Join our Neighbourhood team as a Housing Officer, providing exceptional customer service and managing community projects.
- Company: Stonewater is a leading housing provider, managing 40,000 homes and serving 93,000 customers.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive workplace culture focused on wellbeing.
- Why this job: Make a real impact in communities while developing your skills in a fast-paced, dynamic environment.
- Qualifications: Experience in Housing Management and Community Development, with strong communication and problem-solving skills required.
- Other info: This role includes site visits and occasional travel for meetings, with a focus on customer-centric solutions.
The predicted salary is between 28800 - 43200 £ per year.
Home based, covering Eastbourne & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings.
Were now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills.
In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. Youll also be able to identify and manage community projects to enhance the lives of our customers.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing Management & Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think beyond process to find innovative solutions for customers.
- Exceptional Time Management & Organisational skills are essential due to working independently daily.
- Be able to hit the ground running in a fast paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Were looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
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Housing Officer employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges and opportunities in Eastbourne and surrounding areas will help you demonstrate your commitment to enhancing customer service and community development during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to housing management and community development. This can provide valuable insights and connections that may give you an edge when applying for the Housing Officer role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in real-life scenarios. Think of examples where you've successfully navigated challenges in housing management or community projects, as this will showcase your ability to think beyond processes and find innovative solutions.
✨Tip Number 4
Highlight your flexibility and organisational skills. Since the role requires travel and site visits, be ready to explain how you manage your time effectively and adapt to changing circumstances while maintaining a high level of customer service.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management and community development. Use specific examples that demonstrate your customer focus and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community service and your understanding of the role. Mention how your skills align with Stonewater's mission to build resilient communities.
Showcase Communication Skills: In your application, emphasise your high-level communication skills. Provide examples of how you've positively influenced outcomes or negotiated solutions in previous roles.
Highlight Flexibility and Organisation: Since the role requires travel and independent work, mention your time management and organisational skills. Share experiences where you successfully managed multiple tasks or projects.
How to prepare for a job interview at Stonewater
✨Show Your Customer Focus
As a Housing Officer, your ability to put customers at the heart of everything you do is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or improved their experience. This will demonstrate your commitment to exceptional customer service.
✨Demonstrate Problem-Solving Skills
The role requires creativity and innovative thinking to tackle community issues. Think of specific instances where you identified a problem and implemented a solution. Be ready to discuss how you can apply these skills to enhance the lives of customers in the communities you'll serve.
✨Highlight Communication Skills
Strong communication is key in this role, especially when influencing and negotiating outcomes. Practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where your communication skills made a significant impact on a project or situation.
✨Prepare for Flexibility and Travel
Since the position involves site visits and occasional travel, be prepared to discuss your flexibility and organisational skills. Share how you manage your time effectively while working independently, and be ready to explain how you would handle travel commitments.
