At a Glance
- Tasks: Join our Neighbourhood team as a Housing Officer, providing exceptional customer service and managing community projects.
- Company: Stonewater is a leading housing provider, managing 40,000 homes and serving 93,000 customers.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive workplace culture focused on wellbeing.
- Other info: This role includes site visits and occasional travel for meetings, with a focus on customer-centric solutions.
- Why this job: Make a real impact in communities while developing your skills in a fast-paced, dynamic environment.
- Qualifications: Experience in Housing Management and Community Development, with strong communication and problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
It matters. So we’re bringing it closer to home.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.
That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
What you’ll be doing
You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Your responsibilities will include:
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
- Completing person‑centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise - delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
- You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
We are an equal opportunity employer and a Disability Confident Employer.
Housing Officer in Norwich employer: Stonewater
Stonewater is an exceptional employer that prioritises the well-being and development of its employees while fostering a supportive and inclusive work culture. As a Housing Officer, you will have the opportunity to make a meaningful impact in the communities you serve, with access to professional growth opportunities and a commitment to diversity and inclusion. With a focus on ethical practices and community engagement, Stonewater offers a rewarding environment for those passionate about transforming lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Norwich
✨Tip Number 1
Familiarise yourself with the local housing issues in Eastbourne and surrounding areas. Understanding the specific challenges faced by the community will help you demonstrate your commitment to improving customer service and community development during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in community development. Attend local events or join online forums to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully managed community projects in the past. This will showcase your ability to think creatively and find innovative solutions, which is crucial for the Housing Officer role.
✨Tip Number 4
Be ready to demonstrate your communication and negotiation skills. Role-play scenarios with a friend or mentor where you have to resolve conflicts or negotiate outcomes, as this will help you feel more confident during the interview process.
We think you need these skills to ace Housing Officer in Norwich
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience:Emphasise your proven Housing Management and Community Development experience in your CV and cover letter. Use specific examples that demonstrate your customer focus and problem-solving skills.
Showcase Communication Skills:Since high-level communication skills are essential for this role, provide examples in your application that illustrate your ability to positively influence and negotiate outcomes with customers and stakeholders.
Demonstrate Organisational Skills:Given the need for exceptional time management and organisational skills, mention any relevant experiences where you successfully managed multiple tasks or projects independently in a fast-paced environment.
How to prepare for a job interview at Stonewater
✨Showcase Your Customer Focus
As a Housing Officer, your ability to put customers at the heart of everything you do is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or improved their experience. This will demonstrate your commitment to exceptional customer service.
✨Demonstrate Problem-Solving Skills
The role requires creativity and innovative thinking to tackle community issues. Think of specific instances where you identified a problem and implemented a solution. Be ready to discuss how you can apply these skills to enhance the lives of customers in the communities you'll serve.
✨Highlight Communication and Negotiation Skills
Strong communication is key in this role. Prepare to discuss how you've effectively influenced outcomes in previous roles. Consider scenarios where you had to negotiate with stakeholders or resolve conflicts, as this will show your ability to work collaboratively.
✨Emphasise Time Management and Organisation
Since the role involves working independently, it's important to showcase your time management skills. Be prepared to talk about how you prioritise tasks and manage your workload effectively, especially in a fast-paced environment. Share examples that illustrate your organisational abilities.
