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- Tasks: Join our Neighbourhood team as a Housing Officer, providing exceptional customer service and managing community projects.
- Company: Stonewater is a leading housing provider, managing 40,000 homes and serving 93,000 customers.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive workplace culture focused on wellbeing.
- Why this job: Make a real impact in communities while developing your skills in a fast-paced, dynamic environment.
- Qualifications: Experience in Housing Management and Community Development, with strong communication and problem-solving skills required.
- Other info: This role includes site visits and occasional travel for meetings, with a focus on customer-centric solutions.
The predicted salary is between 28800 - 43200 £ per year.
Customer Partner (Housing Officer) – Tenancy Sustainment Location: Home Based, covering Dorset, East Hampshire & Southampton Salary: £29,000 per annum Vacancy Type: Full-time Closing Date: 12 December, 2025 Here at Stonewater, we’re looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do. As Customer Partner, you’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role! This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues. The ideal candidate will: * Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches. * Have a strong customer focus. * Have experience in working with multi-agencies to ensure results for customers * Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers * Be agile and flexible, prioritising as appropriate to meet customer needs * Demonstrate an ability to work well as part of a team. * Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. * Be experienced in partnership working to meet the needs of customers. * Be able to think ‘beyond process’ to find innovative solutions for customers. * Be computer literate. Experience of using Active H is desirable. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application
Housing Officer employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing issues in Eastbourne and surrounding areas. Understanding the specific challenges faced by the community will help you demonstrate your commitment to improving customer service and community management during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in community development. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare examples of how you've successfully managed community projects or resolved housing-related issues in the past. Being able to share specific instances where you've made a positive impact will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Research Stonewater's values and mission thoroughly. Aligning your personal values with theirs and being able to articulate this connection during your interview will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven Housing Management and Community Development experience in your CV and cover letter. Use specific examples that demonstrate your customer focus and problem-solving skills.
Showcase Communication Skills: Since high-level communication skills are essential for this role, provide examples in your application that illustrate your ability to positively influence and negotiate outcomes with customers and stakeholders.
Prepare for Flexibility: Mention your willingness to travel and work independently, as the role requires site visits and occasional overnight stays. This shows you are adaptable and ready to meet the demands of the job.
How to prepare for a job interview at Stonewater
✨Showcase Your Customer Focus
As a Housing Officer, your ability to put customers at the heart of everything you do is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or improved their experience. This will demonstrate your commitment to exceptional customer service.
✨Demonstrate Problem-Solving Skills
The role requires creativity and innovative thinking to tackle community issues. Think of specific instances where you identified a problem and implemented a solution. Be ready to discuss how you can apply these skills to enhance the lives of customers in the communities you'll serve.
✨Highlight Communication and Negotiation Skills
Strong communication is key in this role. Prepare to discuss how you've effectively influenced outcomes in previous roles. Consider scenarios where you had to negotiate with stakeholders or resolve conflicts, as this will showcase your ability to work collaboratively.
✨Emphasise Time Management and Organisation
Since the role involves working independently and managing multiple tasks, be prepared to talk about how you prioritise your workload. Share strategies you use to stay organised and ensure that you meet deadlines, especially when juggling site visits and community projects.