Domestic Abuse Support Worker – Floating Support & Safe Accommodation in Hereford

Home Based, covering Hereford. Job Share can be considered. 26 holiday per year with the option to trade and buy more. Health plan. Discounts in high street shops including technology and cycle to work scheme. No weekend working. Casual dress code. Local and national training opportunities.

Stonewater, a place to be yourself. Do you want to work for a company that encourages you to bring your whole self to work? Do you want to work with a team that truly puts the survivors at the heart of everything they do? If the answer is yes then Stonewater is the place for you.

Our dispersed safe accommodation and floating support services in Herefordshire provide an excellent opportunity for you to become a domestic abuse support worker, where you will be empowered and encouraged to support survivors to reach their full potential and work with a dynamic team of specialist domestic abuse support workers. Your unique skills and attributes will be used to support survivors on a day to day basis, allowing them to gain the tools to live a life free from abuse.

Typical Day as a Domestic Abuse Support Worker:

• Team brief with your team
• Plan your visits around the needs of the survivors
• Use the Empowerment Star to create support plans with the survivors
• Offer emotional support and wellbeing interventions
• Carrying out risk assessments, support planning, actions and goals setting and regular reviews
• Signposting and assisting survivors with finances and benefits
• Assisting survivors to source education, training and employment opportunities
• Supporting survivors to successfully maintain their tenancy by monitoring rent payments and room cleanliness
• Attending multi-agency meetings

You will bring:

• Passion to support our survivors to live their best life, working collaboratively with an eye for detail
• A “can do” positive attitude and a zest for supporting people
• Experience of creating person-centred support plans and supporting survivors to work to the plans
• The ability to work using your initiative, remaining calm under pressure and have a resilient approach
• If you’re new to our sector, tell us about your transferrable skills

Job Details:

• This role sits within our Herefordshire Services which includes dispersed safe accommodation and a floating support service
• You will hold a caseload of clients across both services
• You will be required to work 20 hours a week; we can be flexible in the days that you work
• You will manage your own diary and complete your admin at home
• You will need to be confident using technology for creating and updating support plans, collaborating with colleagues and completing online training

This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater have 20+ years’ experience delivering refuge, safe accommodation and community based domestic abuse services. Our services include Women and Children’s Refuges, LGBTQ+ Safe Space, a South Asian Women’s Refuge and dispersed accommodation to support those that are unable to access traditional Refuges such as male survivors, those with pets and those facing multiple and complex disadvantage. Our dispersed model of safe accommodation ensures equal access for all.

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.