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- Tasks: Lead housing services and support communities across the South East.
- Company: Stonewater, dedicated to providing homes and reliable services.
- Benefits: Inclusive workplace, career development, and a chance to make a difference.
- Other info: Join a supportive team committed to inclusivity and professional growth.
- Why this job: Make a real impact by championing excellent customer experiences and community wellbeing.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support.
As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role – coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What You'll Be Doing
- Leading tenancy services including allocations, tenancy management and enforcement
- Managing neighbourhoods to ensure estates are clean, safe and well maintained
- Supporting customers with complex needs through effective case management and multi-agency working
- Championing complaint resolution and using learning to continuously improve services
- Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
- Building strong relationships with residents, community groups, local authorities and partners
- Using performance data and KPIs to drive service improvements and customer satisfaction
- Line managing Housing Officers and embedding a culture of coaching, development and accountability
- Contributing to service planning, area-based initiatives and wider organisational priorities
You'll Need
- Experience in housing management or community services
- A solid understanding of tenancy law, housing regulation and safeguarding
- Proven experience coaching and developing high performing teams
- Strong communication, conflict resolution and stakeholder management skills
- The ability to analyse performance information and use data to improve outcomes
- Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
Stonewater is a Disability Confident Employer and is working towards accreditation as a Disability Confident Leader, providing a supportive and inclusive workplace for all employees.
Locality Manager (South East) in Ham employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Manager (South East) in Ham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Locality Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stonewater's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission of providing homes and support to those in need.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, managed complex situations, and improved customer satisfaction. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Stonewater.
We think you need these skills to ace Locality Manager (South East) in Ham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Locality Manager role. Highlight your experience in housing management and how it aligns with Stonewater's mission of providing reliable services. We want to see how you can contribute to our goal of creating thriving communities!
Showcase Your Leadership Skills: As a Locality Manager, you'll be leading teams and driving performance. Use your application to demonstrate your coaching and mentoring experience. Share specific examples of how you've developed high-performing teams in the past – we love to see that!
Highlight Your Customer Focus: Stonewater is all about excellent customer experience. In your application, emphasise your ability to manage complex cases and resolve complaints effectively. We want to know how you've championed customer satisfaction in your previous roles!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy law. Familiarise yourself with Stonewater's values and how they align with your own experience in community services. This will show that you're not just interested in the role, but that you understand the bigger picture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached or mentored colleagues to achieve high performance. Be ready to discuss how you handle conflict and support team members through complex situations.
✨Data-Driven Decision Making
Since the role involves using performance data to drive improvements, come prepared with examples of how you've used data in previous roles. Discuss how you analysed performance information and made decisions that positively impacted customer satisfaction and service delivery.
✨Build Relationships
Stonewater values strong relationships with residents and partners. Think about how you've built and maintained these types of relationships in your previous roles. Be ready to share your strategies for effective communication and collaboration with various stakeholders.