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- Tasks: Lead and manage retirement living services, ensuring high-quality support for residents.
- Company: Stonewater, a leading housing provider dedicated to quality homes and community support.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional development.
- Other info: Join a Disability Confident Employer committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives by creating safe and thriving communities.
- Qualifications: Experience in housing management, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We're looking for an experienced Locality Manager to lead our Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon), ensuring our customers receive high quality, responsive and personalised support.
As a Locality Manager (Retirement Living), you'll be responsible for the operational delivery of retirement living services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What You'll Be Doing
- Leading tenancy services including allocations, tenancy management and enforcement
- Managing neighbourhoods to ensure estates are clean, safe and well maintained
- Supporting customers with complex needs through effective case management and multi agency working
- Championing complaint resolution and using learning to continuously improve services
- Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
- Building strong relationships with residents, community groups, local authorities and partners
- Using performance data and KPIs to drive service improvements and customer satisfaction
- Line managing Regional Managers and embedding a culture of coaching, development and accountability
- Contributing to service planning, area based initiatives and wider organisational priorities
You'll Need
- Experience in housing management or community services
- A solid understanding of tenancy law, housing regulation and safeguarding
- Proven experience coaching and developing high performing teams
- Strong communication, conflict resolution and stakeholder management skills
- The ability to analyse performance information and use data to improve outcomes
- Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
About Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are a Disability Confident Employer and are working towards accreditation to become a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation for our Menopause Friendly status.
Locality Manager (Retirement Living) in Ham employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Manager (Retirement Living) in Ham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community services sector. Attend local events or online webinars to meet potential employers and showcase your passion for retirement living.
✨Tip Number 2
Prepare for interviews by researching Stonewater's values and mission. Be ready to discuss how your experience aligns with their commitment to providing quality homes and services. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've coached teams or resolved conflicts. This will help you demonstrate your skills in managing performance and building strong relationships during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Locality Manager (Retirement Living) in Ham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Locality Manager role. Highlight your experience in housing management and how it aligns with Stonewater's mission to provide quality homes and services.
Showcase Your Leadership Skills: Since this role involves coaching and mentoring, don’t forget to share examples of how you've developed high-performing teams in the past. We want to see your leadership style and how you can inspire others!
Demonstrate Your Customer Focus: Stonewater is all about excellent customer experience. Include specific instances where you've championed customer satisfaction or resolved complaints effectively. This will show us that you understand the importance of putting customers first.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy law, housing regulations, and safeguarding. Stonewater is looking for someone who can navigate these areas confidently, so be prepared to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Locality Manager, you'll be leading teams and mentoring colleagues. Think of specific examples where you've successfully coached or developed a team. Highlight your approach to conflict resolution and how you've fostered a high-performance culture in previous roles.
✨Demonstrate Customer Focus
Stonewater champions excellent customer experience, so be ready to share instances where you've gone above and beyond for customers. Discuss how you've used feedback to improve services and how you handle complex cases with empathy and professionalism.
✨Build Relationships
Strong relationships with residents and local authorities are key. Prepare to talk about how you've built partnerships in the past and how you plan to engage with community groups. Show that you understand the importance of collaboration in creating thriving communities.