At a Glance
- Tasks: Support communities by managing tenancies and addressing local housing needs.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working and commitment to equality and inclusion are key values.
- Why this job: Be a trusted presence in your community and make a real difference.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 € per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Needs Officer Full Time Temporary in Gloucester employer: Stonewater
Stonewater is an exceptional employer dedicated to making a positive impact in the communities of Gloucestershire and Worcestershire. With a strong focus on employee growth, we offer a supportive work culture that values ethical practices and inclusivity, alongside opportunities for professional development in housing management. Join our passionate team and be part of a mission that transforms lives through quality housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Needs Officer Full Time Temporary in Gloucester
✨Tip Number 1
Get to know the community you're applying to serve! Research local issues and understand the needs of the residents. This will help you connect with interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Housing Needs Officer, you'll need to be a trusted presence in the community. Role-play common scenarios with friends or family to build your confidence in handling sensitive situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Housing Needs Officer Full Time Temporary in Gloucester
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Housing Needs Officer. Familiarise yourself with housing legislation and the specific needs of the communities we serve. This will help you tailor your application to show that you’re the right fit for us.
Be Person-Centred:When writing your application, focus on how you can support our customers. Share examples from your past experiences where you've made a difference in people's lives. We want to see your commitment to equality and inclusion shine through!
Show Off Your Skills:Highlight your experience in housing management or similar roles. Don’t forget to mention your confidence in using digital systems and data management. We love candidates who can demonstrate their ability to handle complex situations with professionalism.
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to be part of our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Needs Officer. Familiarise yourself with tenancy management, safeguarding, and the local community issues in Gloucestershire and Worcestershire. This will show that you're not just interested in the role but also understand the challenges it entails.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed complex situations or supported vulnerable customers. Highlight your commitment to equality and inclusion, as well as any trauma-informed practices you've implemented. This will demonstrate that you align with the company's values and mission.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific scenarios related to tenancy breaches or neighbourhood issues. Think through potential responses beforehand, focusing on your problem-solving skills and ability to work collaboratively with partners. This will help you convey your proactive approach to managing tenancies.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the team dynamics, the challenges they face, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to connect with the interviewers on a personal level.
