Estate Services Coordinator in Reading

Here at Stonewater, we are looking for a pro-active and practical Estate Services Coordinator to manage, coordinate and support the national delivery of Estate Services provided to our customers. You will coordinate and deliver the administration of the estate services contracts, providing reports and administrative support at contract meetings. You will lead and manage contract variations administration, service queries and complaints for failed service delivery, focusing on reducing service complaints and identifying areas of dissatisfaction while implementing service improvement plans.

Providing contractor invoice support, ensuring accurate invoicing against service delivery, you will lead on managing the Customer Reporting Tool, monitor compliance with health, safety, and regulatory standards within estates, and assist in budgeting and financial tracking for estate management activities.

The ideal candidate will:

• Have previous relevant experience in the provision of estate services, preferably gained within the social housing sector.
• Be able to manage Estate Services contracts.
• Have a strong commitment to the delivery of a high level of customer service.
• Understand relevant legislation and Health & Safety requirements.
• Have strong organisational skills, with the ability to maintain accuracy and attention to detail.
• Be able to work proactively at a fast pace and under pressure, using own initiative and within a team, to meet objectives and targets and changing priorities.
• Have strong literacy skills.
• Have good knowledge of IT Applications.
• Be able to communicate confidently and work effectively with all levels of stakeholders.
• Be an effective decision maker.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.