At a Glance
- Tasks: Lead a passionate team to maximise income and support customers effectively.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to ethical values and making a difference.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in income recovery and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Ready to lead a passionate team and make a real impact? At Stonewater, we’re looking for an Income Team Leader who can inspire, drive performance, and help us support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process.
As our Income Team Leader, you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that our approach considers the diverse needs of our customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You’ll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent Stonewater within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure our customers’ needs are met.
The ideal candidate:
- Have experience working with an Income Recovery Team.
- Have experience of managing rent arrears cases throughout a process, including applying to and attending court.
- Understand housing law, particularly in relation to income collection.
- Have a strong customer focus and be able to work effectively in a very busy environment, prioritising workloads and competing demands.
- Be a natural leader, comfortable with performance management and driving quality of work.
- Good literacy and numeracy skills.
- An excellent communicator, able to communicate clearly, sensitively and effectively.
- A professional housing qualification is desirable.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Income Team Leader in England employer: Stonewater
Stonewater is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With the flexibility of a remote role, you will enjoy a healthy work-life balance while contributing to meaningful projects that enhance community living standards. Our commitment to high-quality homes and customer satisfaction ensures that you will be part of a team dedicated to making a positive impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Income Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Team Leader role. You never know who might have the inside scoop on opportunities at Stonewater or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of housing law and income recovery processes. We want you to be able to showcase your expertise and demonstrate how you can lead a team effectively while maximising rental income.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've inspired and coached teams in the past. This will show that you’re not just about numbers but also about people.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from candidates who are genuinely interested in joining Stonewater and making a difference in our customers' lives.
We think you need these skills to ace Income Team Leader in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Team Leader role. Highlight your experience with income recovery and managing rent arrears cases, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you inspire and drive performance in your team. Share specific examples of how you've coached or mentored others, and how that led to positive outcomes in your previous roles.
Demonstrate Your Customer Focus:Since our mission revolves around supporting customers, it's crucial to illustrate your strong customer focus. Talk about how you've effectively managed customer needs and ensured their satisfaction in past positions.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing law and income recovery processes. Understand the ins and outs of managing rent arrears cases, as well as the court procedures involved. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team or improved performance. Be ready to discuss your coaching and mentoring style, as this role requires a natural leader who can drive quality work.
✨Customer Focus is Key
Stonewater values a strong customer focus, so be prepared to share how you've prioritised customer needs in previous roles. Discuss specific situations where you’ve gone above and beyond to support customers, especially in challenging circumstances.
✨Collaborate and Communicate
Since this role involves working with various stakeholders, think about how you've effectively collaborated in the past. Prepare to discuss your communication style and how you ensure everyone is on the same page, especially when dealing with sensitive issues.
