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- Tasks: Support customers and manage tenancies while being a trusted community presence.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working and commitment to equality and inclusion are key values.
- Why this job: Make a real difference in people's lives and help sustain their homes.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
Housing Property Officer in Doncaster employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Property Officer in Doncaster
✨Tip Number 1
Get to know the local area! Familiarise yourself with the communities you’ll be working in. This will help you connect with customers and understand their needs better, making you a more effective Housing Officer.
✨Tip Number 2
Network like a pro! Attend local events or community meetings to meet potential partners and customers. Building relationships can open doors and give you insights into the challenges people face in housing.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your knowledge of housing legislation and customer service. Be ready to discuss how you’ve handled complex situations in the past – it’ll show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to make a difference in people’s lives.
We think you need these skills to ace Housing Property Officer in Doncaster
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Property Officer. Familiarise yourself with housing legislation and the specific needs of the communities in South Yorkshire and Nottinghamshire. This will help you tailor your application to show that you’re the right fit for the job.
Be Person-Centred: When writing your application, focus on how you can support customers and manage tenancies effectively. Use examples from your past experiences that highlight your customer-focused mindset and commitment to equality and inclusion. We want to see how you can make a difference!
Show Off Your Skills: Don’t forget to mention your experience with digital systems and data management. Highlight any relevant skills that demonstrate your ability to handle complex situations and improve performance. We love seeing candidates who are confident and proactive!
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s super easy, and you’ll be able to provide all the necessary information we need to assess your application. Plus, it shows you’re serious about joining our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Community
Familiarise yourself with the South Yorkshire and Nottinghamshire areas. Understand the local issues, demographics, and community needs. This will show your commitment to being a visible presence and help you connect with the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in housing management or customer-facing positions. Highlight situations where you've successfully managed complex cases or improved services based on feedback.
✨Understand Housing Legislation
Brush up on relevant housing legislation, including safeguarding and anti-social behaviour (ASB). Being able to discuss these topics confidently will show that you’re knowledgeable and ready to tackle the challenges of the role.
✨Emphasise Your Customer Focus
Be ready to discuss how you prioritise customer needs and promote equality and inclusion. Share examples of how you've used a trauma-informed approach in your previous work to support vulnerable individuals effectively.