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- Tasks: Support customers and manage tenancies while being a trusted community presence.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working and commitment to equality and inclusion are key values.
- Why this job: Make a real difference in people's lives and help sustain their homes.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Customer Care Officer in Doncaster employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Care Officer in Doncaster
✨Tip Number 1
Get to know the company! Research Stonewater and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to tenancy management or customer care. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Customer Care Officer in Doncaster
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Customer Care Officer. Familiarise yourself with housing management, tenancy issues, and the local community needs. This will help you tailor your application to show that you’re the perfect fit for the job.
Be Person-Centred: When writing your application, focus on how you can support customers and address their needs. Use examples from your past experiences that highlight your customer-focused mindset and commitment to equality and inclusion. We want to see how you can make a difference!
Show Off Your Skills: Don’t forget to mention your experience with digital systems and data management. Highlight any relevant skills in handling complaints, conducting inspections, or working with vulnerable individuals. This is your chance to shine and show us what you bring to the table!
Apply Through Our Website: Once you’ve polished your application, make sure to apply through our website. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Stonewater. We can’t wait to hear from you!
How to prepare for a job interview at Stonewater
✨Know Your Community
Familiarise yourself with the South Yorkshire and Nottinghamshire areas. Understand the local issues, demographics, and community needs. This will show your potential employer that you’re not just a candidate, but someone who genuinely cares about making a difference in the community.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you’ve successfully managed customer relationships or resolved conflicts. Highlight your commitment to equality and inclusion, as well as your ability to handle sensitive situations with empathy and professionalism.
✨Understand Housing Legislation
Brush up on relevant housing laws, including safeguarding and anti-social behaviour regulations. Being knowledgeable about these topics will demonstrate your readiness for the role and your ability to navigate complex legal frameworks effectively.
✨Be Tech-Savvy
Since the role involves using digital systems to manage cases, be prepared to discuss your experience with technology. Share specific examples of how you’ve used data to improve performance or streamline processes in previous roles.