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- Tasks: Support customers and manage tenancies in your community while tackling housing issues.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and a supportive work environment.
- Other info: Flexible working hours and a commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives by helping them sustain their homes.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay.
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locations
Housing Officer /Lettings Officer in Devon, Exeter employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer /Lettings Officer in Devon, Exeter
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching East Devon, Exeter, and the surrounding areas. Understanding local issues will help you connect with potential employers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or at local events. They can provide insider tips about the role and the organisation, plus it shows your commitment to being part of the community.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've handled complex situations in the past, especially around tenancy management or customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Stonewater and contributing to our mission of providing quality homes.
We think you need these skills to ace Housing Officer /Lettings Officer in Devon, Exeter
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with housing legislation and the specific needs of the communities we serve. This will help you tailor your application to show that you’re the perfect fit for us!
Be Person-Centred: When writing your application, focus on how you can support our customers. Share examples from your past experiences where you've made a difference in people's lives. We want to see your commitment to equality and inclusion shine through!
Show Off Your Skills: Highlight your experience in housing management or similar roles. Don’t forget to mention your confidence in using digital systems and data management. We love candidates who can demonstrate their ability to handle complex situations with professionalism.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right people quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Stonewater
✨Know Your Community
Familiarise yourself with the specific areas you'll be covering, like East Devon and Exeter. Understanding local issues and community needs will show your commitment to being a visible presence and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous roles in housing management or customer-facing positions. Prepare examples of how you've handled complex situations, managed tenancies, or worked with vulnerable individuals to demonstrate your capability.
✨Understand Housing Legislation
Brush up on relevant housing laws, including safeguarding and anti-social behaviour regulations. Being knowledgeable about these topics will not only impress your interviewers but also show that you're serious about the role.
✨Emphasise Your Customer Focus
Highlight your commitment to equality, inclusion, and trauma-informed practices. Share stories that illustrate your customer-focused mindset and how you've made a positive impact in previous roles.