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- Tasks: Join our Neighbourhood team to provide exceptional customer service and manage community projects.
- Company: Stonewater is a leading housing provider managing 40,000 homes for diverse communities.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive workplace culture.
- Why this job: Make a real impact in communities while developing your skills in a passionate team.
- Qualifications: Experience in Housing or Community Development with strong communication and problem-solving skills required.
- Other info: This role includes site visits and occasional travel for meetings; must be flexible.
The predicted salary is between 28800 - 43200 £ per year.
12 Months Fixed Term Contract, Full Time
This role is predominantly home based but you will need to be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings. You will only need to live in one of the areas above.
We’re now looking for a Customer Partner to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do. At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for someone who can help us achieve this, bringing creativity and problem-solving skills.
In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. You’ll also be able to identify and manage community projects to enhance the lives of our customers.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing/Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think 'beyond process' to find innovative solutions for customers.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Partner - Neighbourhoods (Housing Officer)
✨Tip Number 1
Familiarise yourself with the local community issues in the areas you’ll be working. Understanding the specific challenges and needs of the neighbourhoods will help you demonstrate your commitment to enhancing customer service during interviews.
✨Tip Number 2
Network with professionals in the housing and community development sectors. Attend local events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Stonewater.
✨Tip Number 3
Prepare examples of how you've successfully resolved community issues in the past. Be ready to discuss specific situations where your problem-solving skills made a positive impact, as this will resonate well with the values Stonewater upholds.
✨Tip Number 4
Research Stonewater’s mission and values thoroughly. Tailor your conversations and any networking interactions to reflect how your personal values align with theirs, particularly around community engagement and customer focus.
We think you need these skills to ace Customer Partner - Neighbourhoods (Housing Officer)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Partner position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven Housing or Community Development experience in your CV and cover letter. Provide specific examples of how you've successfully managed community projects or resolved customer queries.
Showcase Communication Skills: Since high-level communication skills are crucial for this role, include examples in your application that demonstrate your ability to positively influence and negotiate outcomes with customers and stakeholders.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your passion for building resilient communities and your commitment to Stonewater's values.
How to prepare for a job interview at Stonewater
✨Showcase Your Customer Focus
As a Customer Partner, your ability to put customers at the heart of everything you do is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience, demonstrating your strong customer focus.
✨Demonstrate Communication Skills
High-level communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've positively influenced outcomes in previous roles through effective communication and negotiation.
✨Highlight Problem-Solving Abilities
The role requires innovative thinking beyond standard processes. Think of specific instances where you identified creative solutions to challenges in community development or housing management, and be prepared to share these during your interview.
✨Research Stonewater's Values
Familiarise yourself with Stonewater's mission and values, such as being ethical, ambitious, and passionate. During the interview, align your answers with these values to show that you are a good cultural fit for the organisation.
