At a Glance
- Tasks: Provide exceptional customer service and manage property condition cases in a varied role.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Flexible home-based work, supportive team culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to ethical values and community support.
- Why this job: Make a real difference in people's lives while working on impactful community projects.
- Qualifications: Proven housing experience, strong customer focus, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location & Working Arrangements
Home Based, covering Milton Keynes, Bedford, Luton & Cherwell.
Overview
Here at Stonewater, we’re looking for a Housing Officer (known internally as a Customer Partner) to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do.
Role
As Customer Partner, you’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role!
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues.
Ideal Candidate
- Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches.
- Have a strong customer focus.
- Have experience in working with multi‑agencies to ensure results for customers
- Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers
- Be agile and flexible, prioritising as appropriate to meet customer needs
- Demonstrate an ability to work well as part of a team.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think ‘beyond process’ to find innovative solutions for customers.
- Be computer literate. Experience of using Active H is desirable.
Appointment Conditions
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
About Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like‑minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Next Steps
Are you ready to #DiscoverStonewater?
Recruitment Notes
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Customer Partner (Housing Officer) – Tenancy Sustainment in Milton Keynes employer: Stonewater
Stonewater is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where customer service excellence is at the forefront. With flexible home-based working arrangements and opportunities for professional growth, employees can thrive while making a meaningful impact in their communities. Our commitment to diversity, inclusion, and employee welfare, including initiatives for mental health and disability support, makes Stonewater a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Partner (Housing Officer) – Tenancy Sustainment in Milton Keynes
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Stonewater.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Stonewater!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Stonewater, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Stonewater or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Customer Partner (Housing Officer) – Tenancy Sustainment in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Stonewater:Before hitting send, make sure to tailor your application specifically to Stonewater! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Stonewater
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
