Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the fight against damp and mould, ensuring safe homes for all.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while championing innovative solutions.
- Qualifications: Experience in leading teams and strong customer service skills required.
- Other info: Be part of a diverse team committed to ethical values and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Stonewater is seeking a passionate and experienced Service Manager on an initial 6 month FTC to lead our national service delivery in tackling damp, mould, and disrepair. This is a pivotal role in ensuring our customers live in safe, healthy homes while embedding our values across all operations.
Key responsibilities
- Lead the operational delivery of damp, mould, and disrepair cases across the UK.
- Manage surveying and remedial contracts, ensuring compliance with KPIs, budgets, and contract terms.
- Oversee a team of Business Partners and administration support, fostering a culture of excellence and accountability.
- Build and sustain strong relationships with customers, contractors, local authorities, and environmental teams.
- Provide performance reports, manage escalations, and drive continuous improvement.
- Ensure resolution of HHSRS hazards and embed Stonewater’s digital vision into processes.
- Champion Stonewater’s digital vision by embedding innovative processes.
- Support procurement and mobilisation of new supply chain partners.
- Contribute to customer involvement strategies, giving residents a voice in shaping services.
What we’re looking for
- Proven experience leading multi-disciplined teams across wide geographical areas.
- Strong background in customer-facing services, with the ability to embed values and deliver excellent outcomes.
- Track record of building and sustaining relationships with contractors and stakeholders.
- Experience in performance management systems and digital innovation.
- Excellent problem-solving and decision-making skills.
- Strong communication skills and ability to produce clear, impactful reports.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Service Manager (Hazards) in Coventry employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Hazards) in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stonewater's values and mission. Think about how your experience aligns with their goals, especially around customer service and digital innovation. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to manage performance and drive continuous improvement, which is key for the Service Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Stonewater team. Let’s get you that interview!
We think you need these skills to ace Service Manager (Hazards) in Coventry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for tackling damp, mould, and disrepair shine through. We want to see how your values align with ours and how you can contribute to making a difference in our customers' lives.
Be Specific About Your Experience: Highlight your proven experience leading multi-disciplined teams and managing customer-facing services. We love details, so share specific examples of how you've built relationships and delivered excellent outcomes in your previous roles.
Communicate Clearly: Strong communication skills are key! Make sure your application is clear and impactful. Use straightforward language and structure your thoughts logically, so we can easily see your problem-solving and decision-making abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Stonewater!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you understand the key responsibilities of the Service Manager role at Stonewater. Familiarise yourself with issues related to damp, mould, and disrepair, as well as the importance of compliance with KPIs and budgets. This will show that you're not just interested in the job, but that you’re genuinely passionate about making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multi-disciplined teams in the past. Think about specific challenges you faced and how you overcame them. Stonewater values strong leadership, so demonstrating your ability to foster a culture of excellence and accountability will set you apart.
✨Build Relationships
Be ready to discuss how you've built and maintained relationships with contractors, local authorities, and stakeholders. Stonewater is all about collaboration, so share stories that highlight your communication skills and your ability to work effectively with others to achieve common goals.
✨Embrace Digital Innovation
Since Stonewater is keen on embedding digital processes, think about how you've used technology to improve service delivery in your previous roles. Be prepared to discuss any innovative solutions you've implemented and how they contributed to better outcomes for customers.
