At a Glance
- Tasks: Manage home ownership transactions and provide expert advice to customers and stakeholders.
- Company: Join Stonewater, a leading housing provider making a real difference in communities.
- Benefits: Supportive team environment, career development, and the chance to impact lives positively.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Be part of a mission-driven organisation that helps people secure their homes.
- Qualifications: Experience in property administration and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you highly organised, customer-focused and experienced in property or conveyancing administration? We’re looking for a Home Ownership Customer Coordinator to join our Commercial & Revenue team, where you’ll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most.
About the role
Working closely with customers, solicitors and internal stakeholders, you’ll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You’ll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way.
Key responsibilities
- Manage and progress a portfolio of around 50–60 live cases, ensuring transactions are completed within required timescales
- Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance
- Provide specialist advice on leases, service charges and home ownership obligations
- Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently
- Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer
- Carry out affordability and income/expenditure assessments for potential purchasers
- Coordinate valuations, EPCs and other external reports to support sales activity
- Maintain accurate records on customer management systems and track income and expenditure from transactions
- Deliver excellent customer service via phone, email and written correspondence
What we’re looking for
- A strong commitment to delivering excellent customer service
- Experience or knowledge of property sales, leasehold or conveyancing processes
- Ability to manage a high-volume caseload while maintaining attention to detail
- Confident in reading, interpreting and explaining legal and lease documentation
- Strong organisational, numeracy and literacy skills
- Comfortable working with Microsoft Outlook, Word and Excel
- Proactive, flexible and able to work independently as well as part of a team
Why join us? You’ll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Home Ownership Customer Coordinator in Coventry employer: Stonewater
Stonewater is an exceptional employer that prioritises the well-being of both its employees and the vulnerable children they serve. With a strong commitment to professional development, our team enjoys a supportive work culture that fosters collaboration and creativity in a nurturing environment. Working in Southampton, you will have the unique opportunity to make a meaningful impact on the lives of young people affected by domestic abuse while being part of a dedicated and compassionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Customer Coordinator in Coventry
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Stonewater.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Stonewater? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Stonewater's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Home Ownership Customer Coordinator in Coventry
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Home Ownership Customer Coordinator role at Stonewater, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Stonewater
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Stonewater operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Stonewater. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Stonewater.
