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- Tasks: Manage home ownership transactions and provide expert advice to customers and stakeholders.
- Company: Join a dedicated team focused on creating homes for those in need.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced role with the chance to handle diverse cases and build valuable connections.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in property or conveyancing administration and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you highly organised, customer-focused and experienced in property or conveyancing administration? We’re looking for a Commercial Services Coordinator to join our Commercial & Revenue team, where you’ll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most.
About the role
Working closely with customers, solicitors and internal stakeholders, you’ll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You’ll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way.
Key responsibilities
- Manage and progress a portfolio of around 50–60 live cases, ensuring transactions are completed within required timescales
- Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance
- Provide specialist advice on leases, service charges and home ownership obligations
- Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently
- Review and approve legal documents such as mortgage offers, leases, completion statements and notices of
Commercial Services Coordinator employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the property and conveyancing sectors. Attend industry events or join online forums where you can connect with potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with hiring managers, highlight your organisational skills and customer focus. Share specific examples of how you've managed multiple cases or provided exceptional service in previous roles.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process. Reach out directly to the company through our website, express your interest, and ask insightful questions about the role and team.
✨Tip Number 4
Prepare for interviews by practising common questions related to property transactions and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
We think you need these skills to ace Commercial Services Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage multiple cases and keep everything on track, so share examples of how you've juggled tasks in the past!
Customer Focus is Key: Since this role is all about working closely with customers, let us know how you've provided excellent customer service before. Share stories that showcase your ability to communicate complex information clearly and effectively.
Be Detail-Oriented: We love candidates who pay attention to detail! In your application, mention any experiences where your meticulous nature helped you catch important details or avoid potential issues in transactions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on property and conveyancing administration. Familiarise yourself with terms like 'Right to Buy' and 'lease extensions'. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Organisation Skills
Since this role involves managing a varied caseload, be ready to discuss how you prioritise tasks and stay organised. Bring examples of how you've successfully juggled multiple projects in the past, as this will demonstrate your ability to thrive in a busy environment.
✨Customer Focus is Key
Prepare to talk about your experience in providing excellent customer service. Think of specific instances where you’ve gone above and beyond for clients, especially in complex situations. This will highlight your customer-focused approach, which is crucial for this position.
✨Practice Clear Communication
Since you'll need to explain complex information clearly, practice articulating your thoughts. You might even want to role-play common scenarios with a friend. This will help you feel more comfortable during the interview and ensure you can convey information in a customer-friendly way.