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- Tasks: Support customers and manage tenancies in your local community.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for career growth and a supportive work environment.
- Other info: Be part of a passionate team dedicated to equality and inclusion.
- Why this job: Make a real difference in people's lives while working flexibly in your community.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for six Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer /Lettings Officer in Bournemouth employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer /Lettings Officer in Bournemouth
✨Tip Number 1
Get to know the company! Research Stonewater and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to tenancy management or customer support. Practising your responses can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer /Lettings Officer in Bournemouth
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with housing legislation and the specific needs of the communities we serve. This will help you tailor your application to show that you’re the perfect fit for us.
Be Personal: We want to see your personality shine through! Use your application to tell us about your experiences in housing management or customer-facing roles. Share specific examples that demonstrate your skills and how you’ve made a difference in previous positions.
Show Your Commitment: Highlight your dedication to equality, inclusion, and trauma-informed practice. We’re looking for candidates who are passionate about making a positive impact in people’s lives, so don’t hold back on sharing your motivations and values.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to the right place and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Officer. Familiarise yourself with tenancy management, safeguarding, and the local community issues in Wiltshire, Dorset, and Somerset. This knowledge will show your commitment and understanding of the role.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with customers and partners. Prepare examples of how you've successfully managed complex situations or resolved conflicts in previous roles. Highlight your customer-focused mindset and your ability to work collaboratively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a tenancy breach or addressing neighbourhood issues. Think through your approach to these situations beforehand, focusing on your problem-solving skills and how you would ensure a positive outcome for all parties involved.
✨Demonstrate Your Digital Savvy
Since the role involves using digital systems to manage cases, be prepared to discuss your experience with technology. Share specific examples of how you've used data to improve performance or streamline processes in your previous roles.