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- Tasks: Provide tailored support and advice to customers, ensuring their housing needs are met.
- Company: Join Stonewater, a leading housing provider dedicated to transforming lives.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Experience in customer-focused housing services and strong communication skills.
- Other info: Be part of a passionate team committed to equality and continuous improvement.
The predicted salary is between 32300 - 32300 £ per year.
Location: West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester)
Salary: £32,300 per annum
Vacancy Type: Full-time
Closing date: 08 May, 2026
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for an experienced Locality Manager to lead housing services across the West, ensuring our customers receive high quality, responsive and personalised support.
What you’ll be doing:
- Provide tailored support and advice to customers, including regular engagement and home visits.
- Assess customer needs and develop outcome-focused, person-centred support plans.
- Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
- Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
- Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
- Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
- Attend and contribute to multi-agency meetings to support positive customer outcomes.
- Maintain accurate case records and ensure effective referrals and follow-up.
- Build strong local partnerships and help highlight gaps in services within your locality.
What we’re looking for:
- Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
- Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
- Experience of working with vulnerable customers, including those with mental health needs.
- Confidence in multi-agency working and relationship-building.
- Strong communication, organisation, and case management skills.
- Empathy, resilience, and the ability to work sensitively and professionally.
- A commitment to equality, diversity, and continuous improvement.
- A full driving licence and access to a vehicle for work purposes.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Tenancy Support Caseworker West in Birmingham employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Caseworker West in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those who work at Stonewater. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing law and welfare benefits. Be ready to share examples of how you've helped vulnerable customers in the past – it’ll show you’re the right fit for the Tenancy Support Caseworker role.
✨Tip Number 3
Show your passion for making a difference! During interviews, highlight your commitment to equality and diversity. Stonewater values these traits, so let them shine through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stonewater team and making a positive impact.
We think you need these skills to ace Tenancy Support Caseworker West in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in tenancy support and customer-focused services. We want to see how your skills align with what we do at Stonewater!
Showcase Your Skills: Don’t forget to mention your knowledge of housing law and welfare benefits, especially Universal Credit. We’re looking for someone who can hit the ground running, so let us know how you can contribute!
Be Person-Centred: When writing your application, focus on your ability to develop outcome-focused support plans. Share examples of how you've worked with vulnerable customers and made a positive impact in their lives.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from Stonewater.
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Before the interview, brush up on your knowledge of housing law and welfare benefits, especially Universal Credit. Being able to discuss these topics confidently will show that you’re well-prepared and understand the role's requirements.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported vulnerable customers or managed tenancy issues. This will help demonstrate your hands-on experience and how it aligns with what Stonewater is looking for.
✨Engage with Empathy
During the interview, highlight your ability to empathise with customers. Share stories that illustrate your resilience and sensitivity when dealing with challenging situations, as this is crucial for a Tenancy Support Caseworker.
✨Ask Thoughtful Questions
Prepare some insightful questions about Stonewater’s approach to tenancy support and community engagement. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.