At a Glance
- Tasks: Manage ASB cases from start to finish, ensuring customer commitments are met.
- Company: Join Stonewater, a forward-thinking organisation dedicated to improving community experiences.
- Benefits: Enjoy remote work flexibility and a supportive corporate culture with great perks.
- Other info: This is a new role within the Customer Experience team, perfect for innovative thinkers.
- Why this job: Make a real impact in communities while developing your skills in a dynamic environment.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
The predicted salary is between 28800 - 43200 € per year.
Home Based, covering Herefordshire & Gloucestershire
Here at Stonewater, we are seeking an Anti‑Social Behaviour (ASB) Caseworker – someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate.
You'll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills, and prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with our partners in the Police, Local Authority, Mental Health Services, as well as our external mediation and legal services partners is essential to the success of the role.
Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you’ll be required to prepare and present legal cases in court. So, experience of this is ideal. You’ll also be working closely with our external legal services partners to ensure we get the right outcomes.
We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You’ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you’ll also be asked to take part in our duty processes to ensure we effectively triage our cases.
Using data and behavioural insights to propose service innovations and be an active part of delivering change, you’ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you’ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service.
Qualifications
- Experience of managing anti‑social behaviour cases.
- Experience of developing and working in partnership with external stakeholders.
- Understanding of the law and relevant legislation around managing housing, anti‑social behaviour and safeguarding.
- Experience of using the Harm based approach to ASB triage.
- Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
- An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
- Skills in adopting new digital solutions and innovations and experience of delivering change.
- Experience of partnership working to meet the needs of customers, complex multi‑agency relationships.
- Experience of preparing complex case files for court and presenting cases in the civil or criminal courts.
- Ability to effectively problem‑solve and find innovative solutions for customers.
- Ability to prioritise and manage a complex case load.
- Experience of using mediation or conflict resolution services.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Anti-Social Behaviour (ASB) Caseworker in Gloucester employer: Stonewater
At Stonewater, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our remote working model offers flexibility, allowing you to balance your personal and professional life while contributing to meaningful community outcomes. With a commitment to continuous development and a focus on delivering exceptional customer experiences, joining our team as an ASB Caseworker means becoming part of a dedicated organisation that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour (ASB) Caseworker in Gloucester
✨Tip Number 1
Familiarise yourself with the specific ASB policies and procedures that Stonewater follows. Understanding their approach will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Stonewater, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed casework or resolved conflicts. Having concrete examples ready will showcase your problem-solving skills and ability to handle ASB cases effectively.
✨Tip Number 4
Stay updated on current trends and challenges in anti-social behaviour within communities. Being knowledgeable about recent developments will show your passion for the field and your readiness to tackle the issues faced by Stonewater.
We think you need these skills to ace Anti-Social Behaviour (ASB) Caseworker in Gloucester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and expectations of an Anti-Social Behaviour Caseworker. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in casework, customer service, or conflict resolution. Use specific examples to demonstrate how you've successfully managed similar situations in the past.
Showcase Your Skills:Make sure to include key skills that are essential for the role, such as communication, empathy, and problem-solving. Provide concrete examples of how you've applied these skills in real-life scenarios.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for the role and the organisation. Address why you want to work at Stonewater and how you can contribute to their mission of delivering excellent customer experience.
How to prepare for a job interview at Stonewater
✨Understand ASB Policies
Familiarise yourself with the policies and procedures related to anti-social behaviour. Being able to discuss these in detail will show your commitment to the role and your understanding of the responsibilities involved.
✨Demonstrate Empathy
As an ASB Caseworker, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've shown empathy and effectively resolved conflicts. This will highlight your suitability for the role.
✨Showcase Communication Skills
Effective communication is key in this role. Be ready to discuss how you would communicate with various stakeholders, including victims, perpetrators, and other agencies. Clear examples will help illustrate your point.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially in a remote working environment.
