At a Glance
- Tasks: Manage ASB cases from start to finish, ensuring customer commitments are met.
- Company: Join Stonewater, a forward-thinking organisation dedicated to improving community experiences.
- Benefits: Enjoy remote work flexibility and a supportive corporate culture with great perks.
- Other info: This is a new role within our Customer Experience team, perfect for fresh ideas.
- Why this job: Make a real impact in communities while developing your skills in a dynamic environment.
- Qualifications: No specific experience required; just a passion for helping others and strong communication skills.
Overview
Home Based, covering Herefordshire & Gloucestershire. We are seeking an Anti‑Social Behaviour (ASB) Caseworker – responsible for taking ownership of casework from start to finish, ensuring our ASB Customer Commitments are understood and delivered, within our Customer Experience (CX) directorate.
Key responsibilities include providing customers with an efficient journey that delivers resolution and next steps, demonstrating sophisticated influencing and negotiation skills, and preparing and presenting cases at court to an excellent standard. You will be responsive to changing customer needs, manage challenging conversations with customers who may be experiencing hate crime, domestic abuse, trauma, complex financial issues or other challenges. Collaboration with police, local authorities, mental health services, and external mediation and legal partners is essential. Legal action is often a last resort, but you may be required to prepare and present legal cases in court if deemed proportionate. Travel to court hearings and community visits will also be required, as part of a national team and duty processes to triage cases. You will use data and behavioural insights to propose service innovations and support change, while developing professional knowledge and expertise in ASB and digital tools.
Ideal Candidate
- Experience managing anti‑social behaviour cases.
- Experience developing and working in partnership with external stakeholders.
- Understanding of the law and relevant legislation around housing, anti‑social behaviour and safeguarding.
- Experience using the harm‑based approach to ASB triage.
- Experience safeguarding and managing cases involving people with specialist and complex needs.
- Outstanding communication skills with ability to positively influence and negotiate outcomes.
- Skills in adopting new digital solutions and innovations, and experience delivering change.
- Experience partnership working to meet customer needs within complex multi‑agency relationships.
- Experience preparing complex case files for court and presenting cases in civil or criminal courts.
- Ability to problem‑solve and find innovative solutions for customers.
- Ability to prioritise and manage a complex caseload.
- Experience using mediation or conflict resolution services.
Appointment
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Anti-Social Behaviour (ASB) Caseworker in Coventry employer: Stonewater
At Stonewater, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our remote working model offers flexibility, allowing you to balance your personal and professional life while contributing to meaningful community outcomes. With a commitment to continuous development and a focus on delivering exceptional customer experiences, Stonewater is the ideal place for those looking to make a positive impact in their role as an Anti-Social Behaviour Caseworker.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour (ASB) Caseworker in Coventry
✨Tip Number 1
Familiarise yourself with the key responsibilities of an ASB Caseworker. Understanding the nuances of anti-social behaviour and how it impacts communities will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the field of anti-social behaviour. Engaging with current ASB Caseworkers or joining relevant online forums can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions by thinking about past experiences where you've dealt with conflict or challenging situations. Being able to articulate these experiences will showcase your problem-solving skills.
✨Tip Number 4
Research Stonewater's values and customer commitments. Aligning your personal values with those of the company can help you convey a genuine interest in the role and demonstrate that you're a good cultural fit.
We think you need these skills to ace Anti-Social Behaviour (ASB) Caseworker in Coventry
Some tips for your application 🫡
Understand the Role:Read the job description carefully to grasp the responsibilities and expectations of an Anti-Social Behaviour Caseworker. Tailor your application to highlight relevant experience and skills that align with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous experience in casework, customer service, or conflict resolution. Use specific examples to demonstrate how you've successfully managed similar situations in the past.
Highlight Communication Skills:As the role involves working with customers and potentially sensitive situations, make sure to showcase your strong communication skills. Provide examples of how you've effectively communicated with diverse groups or handled challenging conversations.
Personalise Your Application:Avoid generic applications. Address your cover letter to the hiring manager if possible, and mention why you are specifically interested in working for Stonewater. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at Stonewater
✨Understand ASB Policies
Familiarise yourself with the policies and procedures related to anti-social behaviour. Being able to discuss these confidently will show your commitment to the role and your understanding of the responsibilities involved.
✨Demonstrate Empathy
As an ASB Caseworker, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've shown empathy and effectively resolved conflicts. This will highlight your suitability for the role.
✨Showcase Your Organisational Skills
Since the role involves managing casework from start to finish, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific strategies or tools you use to stay organised.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially in a remote working environment.
