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- Tasks: Manage anti-social behaviour cases from start to finish, ensuring customer commitments are met.
- Company: Join Stonewater, a forward-thinking organisation dedicated to improving customer experiences.
- Benefits: Enjoy remote work flexibility and comprehensive training to excel in your role.
- Why this job: Make a real impact by helping vulnerable customers and collaborating with various partners.
- Qualifications: Experience in ASB case management and strong communication skills are essential.
- Other info: Role involves court appearances and travel; commitment to professional development is key.
The predicted salary is between 28800 - 43200 £ per year.
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Client:
Stonewater
Location:
Job Category:
Other
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Yes
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Job Reference:
7056298e0e91
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Here at Stonewater, we are seeking Anti-Social Behaviour (ASB) Caseworkers – someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting new role within our Customer Experience (CX) directorate.
The role is predominantly remote, so your location isn’t the most important thing to us. However, we’re particularly keen to recruit to support our operational delivery in the following areas:
- Milton Keynes
- Bedford
You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role.
Legal action is often a last resort in our ASB casework, and we always look to find creative solutions to resolve our cases. In the cases where legal action is deemed proportionate, you’ll be required to prepare and present legal cases in court. So, experience of this is ideal. You’ll also be working closely with our external legal services partners to ensure we get the right outcomes.
We will, however, be giving comprehensive training to ensure that all our ASB Caseworkers are equipped to get the best possible results for our customers. You’ll also be required to travel to court hearings as part of your role as well as carry out other visits to our customers and communities when required. As part of a national team, you’ll also be asked to take part in our duty processes to ensure we effectively triage our cases.
Using data and behavioural insights to propose service innovations and be an active part of delivering change, you’ll be committed to developing your professional knowledge and expertise in terms of ASB in critical specialist areas and you’ll build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering an excellent customer service.
The ideal candidate will have:
- Experience of managing anti-social behaviour cases.
- Experience of developing and working in partnership with external stakeholders.
- Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding.
- Experience of using the Harm based approach to ASB triage.
- Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
- An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
- Skills in adopting new digital solutions and innovations and experience of delivering change.
- Experience of partnership working to meet the needs of customers, complex multi-agency relationships.
- Experience of preparing complex case files for court and presenting cases in the civil or criminal courts
- Ability to effectively problem-solve and find innovative solutions for customers
- Ability to prioritise and manage a complex case load
- Experience of using mediation or conflict resolution services
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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Anti-Social Behaviour (ASB) Caseworker employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour (ASB) Caseworker
✨Tip Number 1
Familiarise yourself with the specific anti-social behaviour laws and relevant legislation in your area. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during any discussions or interviews.
✨Tip Number 2
Network with professionals already working in the field of anti-social behaviour casework. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations when applying for the position.
✨Tip Number 3
Showcase your experience in managing complex cases by preparing examples that highlight your problem-solving skills and ability to work collaboratively with various stakeholders. Be ready to discuss these examples in detail during interviews.
✨Tip Number 4
Stay updated on the latest digital tools and innovations in customer service, particularly those relevant to case management. Being able to discuss how you can leverage these tools to improve customer experiences will set you apart from other candidates.
We think you need these skills to ace Anti-Social Behaviour (ASB) Caseworker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Anti-Social Behaviour Caseworker position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise your experience in managing anti-social behaviour cases and working with external stakeholders. Provide specific examples of how you've successfully navigated complex situations or legal processes.
Showcase Communication Skills: Demonstrate your outstanding communication skills in your application. Use clear, concise language and provide examples of how you've influenced outcomes or managed challenging conversations in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Make sure to address how you can contribute to Stonewater's mission and values, particularly in delivering excellent customer service.
How to prepare for a job interview at Stonewater
✨Showcase Your Case Management Experience
Be prepared to discuss your previous experience managing anti-social behaviour cases. Highlight specific examples where you successfully resolved issues, demonstrating your understanding of the law and relevant legislation.
✨Demonstrate Your Communication Skills
Since the role requires high-level communication skills, practice articulating your thoughts clearly. Be ready to provide examples of how you've positively influenced outcomes through effective negotiation and collaboration with stakeholders.
✨Prepare for Challenging Conversations
Expect to discuss scenarios involving sensitive topics such as hate crime or domestic abuse. Prepare to showcase your compassion and ability to manage difficult conversations while maintaining professionalism.
✨Familiarise Yourself with Digital Tools
As the role involves using digital solutions for customer service, be ready to discuss your experience with new technologies. Share examples of how you've adopted digital tools to enhance service delivery and improve customer experiences.
