Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance lettings services and reduce rent loss.
- Company: Join Stonewater, a forward-thinking organisation focused on customer-centred housing solutions.
- Benefits: Enjoy a fixed-term contract with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer experience in housing.
- Qualifications: Experience in lettings management and strong leadership skills are essential.
- Other info: This role is maternity cover, offering a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
12 Month Fixed Term Contract (Maternity Cover)
Here at Stonewater, we are seeking a Lettings Manager to provide a vision for a modern and customer-centred lettings service which will enable us to drive focused service improvements and deliver innovative solutions to reduce rent loss and void letting times.
Known internally as Performance Delivery Manager Lettings, you will work as strategic liaison with Local Authority stakeholders to position Stonewater as a partner of choice. You will promote Stonewater as a thought-leader in operational delivery to external networks and key Local Authority stakeholders, developing strong, collaborative and proactive working relationships, to achieve and maintain shared goals of allocating homes.
Managing and developing your team, you will ensure day to day services are delivered, individual and team performance and productivity targets met, whilst continually looking to improve services for the future.
Working in partnership with the Homes Team and repairs contractors, you will ensure a full oversight of performance, playing a key role in contract management meetings to ensure the delivery and development of consistent, efficient void repair services.
Placing the customer at the heart of service design, you will deliver a high level of customer experience, working with innovative technologies and implementing solutions.
Lettings Manager employer: Stonewater Careers
Contact Detail:
Stonewater Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Manager
✨Tip Number 1
Familiarise yourself with the latest trends in lettings management and customer service. Understanding current best practices will help you demonstrate your knowledge during interviews and show that you're proactive about improving services.
✨Tip Number 2
Network with professionals in the lettings and housing sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Stonewater.
✨Tip Number 3
Prepare to discuss your experience in managing teams and driving performance improvements. Be ready to share specific examples of how you've successfully led a team to meet targets and enhance customer satisfaction.
✨Tip Number 4
Research Stonewater's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their goals will make you a more appealing candidate.
We think you need these skills to ace Lettings Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Lettings Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for a customer-centred lettings service. Use specific examples from your past experiences to demonstrate your ability to drive service improvements and manage teams effectively.
Highlight Relevant Experience: In your CV, emphasise your previous roles related to lettings management, stakeholder engagement, and team leadership. Include quantifiable achievements that reflect your capability in reducing rent loss and improving void letting times.
Showcase Your Customer Focus: Make sure to illustrate your commitment to customer service in both your CV and cover letter. Provide examples of how you have previously placed customers at the heart of service design and improved customer experiences.
How to prepare for a job interview at Stonewater Careers
✨Understand the Role
Make sure you have a clear understanding of what a Lettings Manager does, especially in the context of Stonewater. Familiarise yourself with their mission and values, and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Lettings Manager, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in achieving performance targets and improving services.
✨Prepare for Stakeholder Engagement Questions
Since the role involves liaising with Local Authority stakeholders, think about your experience in building relationships and collaborating with external partners. Prepare specific examples that demonstrate your ability to work effectively with various stakeholders.
✨Emphasise Customer-Centric Approaches
Stonewater places a strong emphasis on customer experience. Be ready to discuss how you've previously placed customers at the heart of service design and any innovative solutions you've implemented to enhance customer satisfaction.
