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- Tasks: Join our Homes team to provide top-notch customer service in housing management.
- Company: Stonewater is a leading housing provider managing 39,000 homes for diverse communities.
- Benefits: Enjoy a supportive workplace with opportunities for growth and a focus on diversity.
- Why this job: Make a real impact by helping customers with their housing needs and improving lives.
- Qualifications: Experience in housing management and customer service is essential; strong communication skills required.
- Other info: This role requires a satisfactory Disclosure and Barring Service Check.
The predicted salary is between 28800 - 43200 £ per year.
Were now looking for a Housing Officer / Customer Partner to join our Homes team within the Damp, Mould and Disrepair team. This role will provide an exceptional customer service, putting customers at the heart of everything you do. You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements and inspections in our properties. With a compassionate approach, youll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol. This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: Have proven customer service experience. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond process to fi…
Housing Officer Damp, Mould and Disrepair employer: Stonewater Careers
Contact Detail:
Stonewater Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer Damp, Mould and Disrepair
✨Tip Number 1
Familiarize yourself with the specific challenges related to damp, mould, and disrepair in housing. Understanding these issues will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed complex cases in the past. This will showcase your ability to handle sensitive situations and your commitment to putting customers first.
✨Tip Number 3
Research Stonewater's values and mission. Be ready to discuss how your personal values align with theirs, especially regarding ethical practices and community development, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your experience with partnership working. Think of specific instances where collaboration led to successful outcomes for customers, as this is a key aspect of the role.
We think you need these skills to ace Housing Officer Damp, Mould and Disrepair
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Officer position. Understand the key responsibilities and required skills, especially those related to customer service and housing management.
Highlight Relevant Experience: In your application, make sure to emphasize your experience in housing management and customer service. Provide specific examples of how you've handled disrepair cases or worked with customers who have complex needs.
Showcase Communication Skills: Demonstrate your high-level communication skills in your cover letter. Mention instances where you positively influenced outcomes or negotiated solutions, as these are crucial for the role.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Stonewater. Show your passion for making a difference in people's lives and your commitment to providing quality homes and services.
How to prepare for a job interview at Stonewater Careers
✨Showcase Your Customer Service Skills
Since this role emphasizes exceptional customer service, be prepared to share specific examples from your past experiences where you successfully addressed customer needs and resolved issues. Highlight your ability to put customers at the heart of your work.
✨Demonstrate Compassion and Understanding
The position requires a compassionate approach to dealing with customers, especially those with complex needs. Be ready to discuss how you've handled sensitive situations in the past and how you can adapt to changing customer requirements.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss instances where your high-level communication skills helped influence outcomes or negotiate solutions. This will show your potential employer that you can effectively collaborate with both customers and colleagues.
✨Be Ready to Discuss Innovative Solutions
The job description mentions thinking beyond processes to find innovative solutions. Think of examples where you identified creative approaches to problem-solving in housing management or customer service, and be ready to share these during your interview.
