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- Tasks: Lead and develop a team tackling anti-social behaviour and complex casework.
- Company: Join Stonewater, a dynamic organisation dedicated to improving communities and customer experiences.
- Benefits: Enjoy opportunities for personal growth, coaching, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a passionate team.
- Qualifications: Strong people management skills and a passion for coaching are essential.
- Other info: This role offers the chance to influence positive change in communities.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to make a difference to an outstanding team managing anti-social behaviour (ASB)? Do you enjoy coaching people to be the best version of themselves? Do your strengths lie in people management and getting the most out of your team? If so, this could be the role for you!
Here at Stonewater, we are seeking a passionate and energetic ASB (Anti-social Behaviour) Service Manager to lead, manage and develop a team in our specialist ASB Service, delivering outstanding outcomes for our customers, communities and colleagues. This includes ASB, Safeguarding, Tenancy Fraud, Managed Relationships and any other complex legal case work (when required).
You will coach, mentor and manage customer experience colleagues to deliver high levels of performance and customer service, ensuring we meet our customer promise. You will support the learning and development of colleagues in a way that promotes new skill development as well as building on expertise.
Working closely with managers and colleagues across the business to help deliver our objectives, you will take ownership of complex casework from start to finish of the process, seeking to embed learning and continuous improvement. You will lead investigations into formal complaints in line with policy.
ASB (Anti-social Behaviour) Service Manager employer: Stonewater Careers
Contact Detail:
Stonewater Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB (Anti-social Behaviour) Service Manager
✨Tip Number 1
Familiarise yourself with the key issues surrounding anti-social behaviour in your area. Understanding local challenges and community dynamics will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Highlight your experience in coaching and mentoring others. Be prepared to share specific examples of how you've helped team members develop their skills and improve performance, as this is crucial for the ASB Service Manager role.
✨Tip Number 3
Network with professionals in the field of anti-social behaviour and community management. Engaging with others in similar roles can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your approach to handling complex casework and formal complaints. Being able to articulate your problem-solving strategies and how you ensure continuous improvement will set you apart from other candidates.
We think you need these skills to ace ASB (Anti-social Behaviour) Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the ASB Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your people management and coaching abilities in your CV and cover letter. Provide specific examples of how you have successfully led teams or improved performance in previous roles.
Highlight Relevant Experience: Detail any experience you have in managing anti-social behaviour cases, safeguarding, or tenancy fraud. Use quantifiable achievements to demonstrate your impact in these areas.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the organisation. Explain why you are the best fit for the ASB Service Manager position and how you can contribute to their objectives.
How to prepare for a job interview at Stonewater Careers
✨Show Your Passion for ASB Management
Make sure to express your enthusiasm for tackling anti-social behaviour. Share specific examples of how you've made a positive impact in previous roles, demonstrating your commitment to improving community safety and customer satisfaction.
✨Highlight Coaching Experience
Since the role involves coaching and mentoring, be prepared to discuss your experience in developing team members. Provide examples of how you've successfully guided colleagues to enhance their skills and performance, showcasing your leadership style.
✨Demonstrate Problem-Solving Skills
Prepare to discuss complex casework you've handled in the past. Highlight your approach to resolving issues, particularly in challenging situations, and how you ensure continuous improvement in processes and outcomes.
✨Understand the Legal Framework
Familiarise yourself with the legal aspects related to anti-social behaviour, safeguarding, and tenancy fraud. Being knowledgeable about relevant policies will show that you're serious about the role and ready to take ownership of complex cases.
