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- Tasks: Take ownership of ASB casework from start to finish, ensuring customer commitments are met.
- Company: Join Stonewater, a company dedicated to enhancing customer experience and community well-being.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Make a real impact in the community while developing your skills in a dynamic role.
- Qualifications: No specific qualifications required; just a passion for helping others and problem-solving.
- Other info: This is an exciting new role within our Customer Experience directorate.
The predicted salary is between 28800 - 42000 £ per year.
Here at Stonewater, we are seeking Anti-Social Behaviour (ASB) Caseworkers someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting new role within our Customer Experience (CX) directorate. The role is predominantly remote, so your location isnt the most important thing to us. However, were particularly keen to recruit to support our operational delivery in the following areas: Milton Keynes and Thames Valley region Derby/Nottingham Exeter/West Somerset Bristol/Somerset/Wiltshire West Midlands and Herefordshire Leicestershire Yorkshire Youll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. Youll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences. Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essent…
Anti-Social Behaviour (ASB) Caseworker(s) employer: Stonewater Careers
Contact Detail:
Stonewater Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour (ASB) Caseworker(s)
✨Tip Number 1
Familiarize yourself with the specific ASB Customer Commitments outlined by Stonewater. Understanding these commitments will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you successfully managed casework or resolved conflicts. This will showcase your ability to take ownership of cases and deliver results.
✨Tip Number 3
Since the role is predominantly remote, be ready to discuss your experience with remote work and how you stay organized and communicative in a virtual environment.
✨Tip Number 4
Research common challenges faced in anti-social behaviour cases and think about how you would approach these issues. This will show your proactive mindset and problem-solving skills.
We think you need these skills to ace Anti-Social Behaviour (ASB) Caseworker(s)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Anti-Social Behaviour (ASB) Caseworker position. Make sure you understand the responsibilities and expectations outlined by Stonewater.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in casework, customer service, or handling anti-social behaviour issues. Use specific examples to demonstrate your skills and achievements.
Showcase Your Commitment: Stonewater values commitment to customer service. Make sure to convey your dedication to delivering excellent service and how you plan to uphold their ASB Customer Commitments in your application.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values of Stonewater. Use keywords from the job description to ensure your application stands out and aligns with what they are looking for.
How to prepare for a job interview at Stonewater Careers
✨Understand ASB Customer Commitments
Make sure you familiarize yourself with the ASB Customer Commitments outlined by Stonewater. Being able to discuss these commitments and how you can ensure they are met will show your dedication to the role.
✨Showcase Your Casework Experience
Prepare examples from your past experiences where you successfully managed casework. Highlight your ability to take ownership of cases and navigate them from start to finish, as this is a key aspect of the role.
✨Demonstrate Remote Work Skills
Since the position is predominantly remote, be ready to discuss your experience with remote work. Talk about how you stay organized, communicate effectively, and manage your time when working from home.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics within the Customer Experience directorate. This shows your interest in the position and helps you gauge if it's the right fit for you.
