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- Tasks: Coordinate service appointments and assist in maximising department productivity.
- Company: Join a leading RV dealership known for quality service and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values quality work and customer care in the exciting RV industry.
- Qualifications: High school diploma preferred; customer service experience is a plus.
- Other info: Send your resume to Tim Burns at timb@stonesrv.ca to apply!
The predicted salary is between 24000 - 36000 £ per year.
Coordinate the appointment activities of the service technicians and laborers within the Department. Assist the Service Manager in maximizing the productivity, efficiency and income of the service department while ensuring all customers are served in a prompt and professional manner.Specific Responsibilities and AccountabilitiesDocument all customer repair needs on service repair orders and schedule appointments including Customer Orientations and pickupsTo compute customer billings and warranty billings; gain customer prior approval for requested and add-on service requirementsTo make sure all billings are collected using company policiesEnsure ALL work performed on ALL work orders are properly documentedTo inspect for quality work and cleanlinessConsistently provide \”ON TIME DELIVERIES\” of repaired / sold Recreational VehiclesEnsure all work orders are opened and closed promptlyConducts a thorough examination of the RV to be repaired and provides estimatesRecommends measures to improve the Service DepartmentEnsure all incoming RV\’s are accounted for and scheduled in for inspection / repairsService Advisor Qualifications / Skills:Problem solvingQuality focusProduct knowledgeEducation and Experience Requirements:High school diploma, GED, or equivalentPrevious customer service experience preferred but not necessaryExperience or certification within the RV Industry is a bonusComputer and point-of-sale proficiencyValid driver\’s license with an acceptable driving recordPlease Forward All Resume\’s to Tim Burns at timb@stonesrv.caFirst Name *Last Name *ZIP/PostalEmail *Phone Number *Upload Resume *.pdf, word or .jpgIt\’s ok to contact me about future discounts and events.(Easily unsubscribe at any time.)KEYSTONE EXCLUSIVE DEALERSHIP We offer financing or take trade-ins toward your RV purchase. We strive to ensure all pricing and information contained in this website is accurate. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. We are not responsible for any such errors and reserve the right to correct them at any time.Sitemap | Site Design and Development by RVC Marketing
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Service Advisor employer: Stone's RV
Contact Detail:
Stone's RV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the RV industry and its specific terminology. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for real-life interactions and help you convey professionalism and efficiency when dealing with customers.
✨Tip Number 3
Network with current or former service advisors in the RV industry. They can provide valuable insights into the role and may even offer tips on how to stand out during the hiring process.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer scenarios. Think of examples where you've solved problems or improved service, as this will showcase your problem-solving skills and quality focus.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Familiarise yourself with the specific tasks mentioned in the job description, such as coordinating appointments and documenting customer repair needs.
Tailor Your CV: Highlight any relevant experience you have, especially in customer service or the RV industry. Make sure to include skills that align with the job requirements, such as problem-solving and quality focus.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stone's RV
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with the tasks like scheduling appointments, documenting repair needs, and ensuring quality work. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Even if you don't have direct experience in the RV industry, highlight any previous customer service roles you've had. Discuss how you handled customer inquiries, resolved issues, and ensured satisfaction. This will show that you can provide the professional service expected in this position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved a customer issue or improved a process. This will illustrate your capability to handle challenges effectively.
✨Demonstrate Your Attention to Detail
As a Service Advisor, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in documentation and billing. You might want to mention any systems or methods you use to keep track of tasks and maintain quality standards.
