At a Glance
- Tasks: Lead complex troubleshooting and mentor junior engineers in a dynamic MSP environment.
- Company: Join Stonemere, a growing Managed Service Provider with a collaborative team.
- Benefits: Enjoy 25 days holiday, TOIL for extra hours, and regular progression reviews.
- Other info: Hybrid working available with an on-call rota of 1 in 5 weeks.
- Why this job: Make a real impact by solving high-priority incidents and sharing your expertise.
- Qualifications: 5+ years IT support experience and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
We’re looking for a Level 3 Support Engineer to join our growing MSP team at Stonemere. This is a senior role focused on complex troubleshooting whilst working alongside other experienced engineers in a fast-paced environment.
What you’ll be doing:
- Act as final escalation point for Level 1 & 2 engineers
- Manage high-priority incidents and root cause analysis
- Mentor junior engineers and share best practice
Tech you’ll work with:
- Mixed environments (Windows, MacOS, mobile)
What we’re looking for:
- 5+ years’ IT support experience (incl. Level 3 exposure)
- Strong troubleshooting and problem-solving skills
- Experience in an MSP environment (preferred)
- Excellent communication with both technical & non-technical users
- Full UK driving licence and access to a vehicle
Working pattern:
- On-call rota: 1 in 5 weeks
- Hybrid working available
What you’ll get:
- 25 days holiday + bank holidays (rising with service)
- TOIL for out-of-hours work
- Regular progression reviews (up to twice yearly)
Senior Technical Support Engineer employer: Stonemere
At Stonemere, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Senior Technical Support Engineers benefit from a supportive environment with opportunities for professional growth, including regular progression reviews and mentorship roles. With a competitive holiday package and the flexibility of hybrid working, Stonemere is committed to ensuring our employees thrive both personally and professionally in a fast-paced MSP setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in MSP environments. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, share specific examples of complex issues you've resolved. This will demonstrate your expertise and problem-solving abilities, which are key for a Senior Technical Support Engineer.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics and the types of incidents they handle. This shows your interest and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 5+ years of IT support experience and any Level 3 exposure. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for our MSP team and how your experience aligns with the responsibilities of managing high-priority incidents and mentoring junior engineers.
Show Off Your Communication Skills:Since you'll be dealing with both technical and non-technical users, make sure your application reflects your excellent communication skills. We love candidates who can explain complex issues in simple terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stonemere
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting in mixed environments like Windows and MacOS. Be ready to discuss specific incidents you've handled and the steps you took to resolve them.
✨Showcase Your Mentoring Skills
Since this role involves mentoring junior engineers, think of examples where you've shared your knowledge or helped others grow. Highlighting your ability to communicate complex ideas simply will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in high-pressure situations. Practice articulating your thought process during complex troubleshooting scenarios, as this will demonstrate your problem-solving skills and calmness under pressure.
✨Communicate Clearly with All Levels
You’ll need to interact with both technical and non-technical users, so practice explaining technical concepts in layman's terms. This will show that you can bridge the gap between different audiences effectively.
