At a Glance
- Tasks: Lead and motivate the team to deliver an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars.
- Benefits: Enjoy discounts on food and drink, early wage access, and corporate gym rates.
- Other info: Inclusive culture celebrating individuality and diverse communities.
- Why this job: Be part of a vibrant team creating memorable experiences for guests.
- Qualifications: Must be 18+, with leadership skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Two Willows. Work alongside the management team to bring our shared vision to life. Help maintain smooth operations and consistency. Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us… At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If it’s live it’s on, and we are the place to watch it. The Two Willows is a lovely pub located in the heart of Welwyn Garden City. It’s a great place for our guests to stop for a relaxing drink, whether after work or during the weekend, with its superb selection of cask ales, traditional beers, and ciders. Our guests can also enjoy great-tasting pub food, including a range of pub classics and delicious burgers.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Corporate Discounted Rates at David Lloyd and PureGym
- Stream – Early access to your earned wages
To be considered for the Front of House Team Leader position at The Two Willows you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Two Willows directly.
Front of House Team Leader in Welwyn Garden City employer: Stonegate Pub Company
Stonegate Group is an exceptional employer, offering a vibrant work culture that celebrates individuality and inclusivity at The Two Willows in Welwyn Garden City. With a strong focus on employee growth, our team members enjoy benefits such as a 25% discount on food and drink, access to exclusive rewards, and early wage access, all while working in a supportive environment that values their contributions and fosters a passion for great experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in Welwyn Garden City
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Two Willows and soak up the atmosphere. Chat with the staff and get a feel for the vibe. This will help you connect with the team during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tricky situation. Be ready to share these stories during your chat, as they’ll highlight your ability to lead and create a welcoming environment.
✨Tip Number 3
Be yourself! Stonegate Group values individuality, so don’t be afraid to let your personality shine through. Whether it’s your passion for craft beers or your knack for making guests feel at home, share what makes you unique and how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company culture, which can help you tailor your approach when you land that all-important interview.
We think you need these skills to ace Front of House Team Leader in Welwyn Garden City
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you tick—especially if it relates to creating amazing guest experiences.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your leadership skills and any relevant experience in hospitality. We love seeing how your background aligns with our values and the unique vibe of The Two Willows.
Be Specific About Your Experience:Don’t just list your previous jobs; give us the juicy details! Share specific examples of how you've led a team or improved guest experiences. This helps us understand how you can contribute to our mission of creating a welcoming environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re on your way!
How to prepare for a job interview at Stonegate Pub Company
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with The Two Willows and its unique offerings. Understand the menu, the atmosphere, and what makes it special. This will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved guest experiences. Be ready to discuss how you can bring that same energy to The Two Willows.
✨Emphasise Guest Experience
Stonegate Group values amazing guest experiences, so be prepared to talk about how you would create a warm and welcoming environment. Share specific strategies or ideas you have for engaging with guests and ensuring they feel valued during their visit.
✨Be Yourself and Embrace Individuality
The company prides itself on inclusivity and individuality. Don’t shy away from showing your personality during the interview. Share your passions, whether it's about great beer, cocktails, or sports, and how they align with the pub's culture. Authenticity goes a long way!
