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For Companies At a Glance
- Tasks: Provide top-notch support to our pubs and field teams, ensuring smooth operations.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Be the vital link in a dynamic environment, making a real difference every day.
- Qualifications: Strong customer service skills and a proactive, organised approach.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversight to ensure that works are completed in a timely manner. You will also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well as identifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team. The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends.
Key Responsibilities
- Provide exceptional customer service support to our 4,000 pubs and our field colleagues
- Inbound and outbound phone calls to pubs, contractors and other colleagues daily
- Develop relationships with key stakeholders and manage customer expectations
- Taking ownership of complex queries and issues and seeing them through until resolution
- Communicate promptly and effectively with people at all levels within the business.
- Be resilient and robust in your approach to get the right outcome for each pub and the business.
- Able to prioritise and balance a frequently changing workload.
- Comfortable managing and resolving conflict.
- Strive for perfection and accuracy in everything that you do.
About You
- Commercial awareness; Understand the need to work with pace and accuracy
- Effective time management and organisational skills
- Clear written & vertical communication skills with good attention to detail
- Proactive team worker able to work with autonomy.
- Strong interpersonal skills
- Service orientated; takes ownership with strong focus on call management and query resolution.
- Positive, can do approach; adapts to changing priorities.
- Demonstrates strategic thinking.
- Confident to manage conflict.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Facilities Management Helpdesk Coordinator in Solihull employer: Stonegate Pub Company
Contact Detail:
Stonegate Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Helpdesk Coordinator in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stonegate Group. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an FM Helpdesk Coordinator, you'll need to be a pro at handling calls and resolving issues. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully juggled multiple responsibilities and kept everything running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Facilities Management Helpdesk Coordinator in Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FM Helpdesk Coordinator role. Highlight your customer service skills and any relevant experience that aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your clear written communication skills in your application. Use concise language and make your points easy to understand.
Emphasise Your Organisational Skills: The job requires excellent time management and organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or resolved complex queries to show us you can handle the workload.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Stonegate Pub Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Management Helpdesk Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as providing exceptional customer service and managing complex queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated with various stakeholders in the past. Think about times when you resolved conflicts or managed expectations, and be ready to share these experiences during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Come prepared with examples of how you've successfully managed multiple tasks or prioritised workloads in previous roles. You might even want to discuss any tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Embrace the Company Culture
Stonegate Group values inclusivity and individuality, so be sure to express your alignment with their culture during the interview. Share your thoughts on diversity and how you can contribute to creating a welcoming environment. This will show that you not only fit the role but also the company ethos.