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- Tasks: Lead a vibrant team to deliver exceptional guest experiences in a popular pub.
- Company: Join a leading pub operator known for its lively atmosphere.
- Benefits: Enjoy rewarding benefits and a fun work environment.
- Why this job: Be part of a dynamic team that makes every visit memorable for guests.
- Qualifications: Must be 18+ with a passion for customer service and team leadership.
- Other info: Great opportunity to grow in a bustling pub setting loved by locals and tourists.
The predicted salary is between 24000 - 36000 £ per year.
A leading pub and bar operator is seeking a Team Leader for The Old Bank in York. The role involves supporting and motivating the team to create an excellent guest experience, coaching team members, and ensuring compliance. Candidates must be at least 18 years old and have a passion for customer service. Join a vibrant atmosphere, rewarding benefits, and the chance to be part of a dynamic team in a popular pub among locals and tourists alike.
Pub Team Leader — Lead Service & Guest Experience employer: Stonegate Pub Company
Contact Detail:
Stonegate Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Team Leader — Lead Service & Guest Experience
✨Tip Number 1
Get to know the pub culture! Spend some time in The Old Bank or similar venues to understand the vibe and what makes a great guest experience. This will help you connect with the team and show your passion for customer service during interviews.
✨Tip Number 2
Network like a pro! Chat with current or former staff members to get insider tips on what they look for in a Team Leader. Plus, it’s a great way to make connections that could help you land the job.
✨Tip Number 3
Show off your coaching skills! Think of examples where you've motivated a team or improved guest experiences in the past. Be ready to share these stories in your interview to demonstrate your leadership potential.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our vibrant team at The Old Bank!
We think you need these skills to ace Pub Team Leader — Lead Service & Guest Experience
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past.
Highlight Your Leadership Skills: As a Team Leader, you'll be motivating and coaching others. Make sure to include any relevant experience you have in leading teams or training staff, and how that has positively impacted guest experiences.
Be Authentic and Personable: We want to get to know the real you! Use a friendly tone in your application and don’t hesitate to share a bit about your personality. This role is all about creating a vibrant atmosphere, so let us see how you fit into that!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stonegate Pub Company
✨Know the Venue
Before your interview, take some time to visit The Old Bank. Familiarise yourself with the atmosphere, menu, and any special events they host. This will not only show your genuine interest but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated others or resolved conflicts. This will demonstrate your capability to support and inspire your future team at the pub.
✨Emphasise Customer Service Passion
Since the role is all about creating an excellent guest experience, be ready to discuss what customer service means to you. Share stories that highlight your dedication to going above and beyond for customers, as this aligns perfectly with the pub's values.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows you're not just interested in the job, but also in contributing to the pub's success.
