At a Glance
- Tasks: Lead and inspire the team to create unforgettable guest experiences.
- Company: Join Stonegate Group, the UK's largest pub and bar operator.
- Benefits: Enjoy 25% off food and drink, discounts, and early wage access.
- Other info: Inclusive culture that celebrates individuality and offers career growth.
- Why this job: Be part of a vibrant community and make every guest feel valued.
- Qualifications: Must be 18+ with leadership skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 € per year.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
- We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Loxley.
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us… Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Loxley is just off the main square in the city centre of Nottingham. During the daytime, guests can enjoy our fantastic range of food and drink. We are famous for our large range of local ales, wines, and bottled beer at great prices. We show live sport from the major sports channels.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Corporate Discounted Rates at David Lloyd and PureGym
- Stream – Early access to your earned wages
To be considered for the Front of House Team Leader position at The Loxley you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Loxley directly.
Front of House Team Leader: Guest Experience Lead in Nottingham employer: Stonegate Pub Company
Stonegate Group is an exceptional employer, offering a vibrant work culture that celebrates individuality and inclusivity. As the UK's largest operator of pubs and bars, we provide our Front of House Team Leaders with ample opportunities for personal and professional growth, alongside fantastic benefits such as a 25% discount on food and drink for you and your friends, early access to earned wages, and corporate discounts at fitness centres. Join us at The Loxley in Nottingham, where you can lead a passionate team in delivering unforgettable guest experiences while enjoying a lively atmosphere and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader: Guest Experience Lead in Nottingham
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Loxley and soak up the atmosphere. Chat with the staff and get a feel for the guest experience they provide. This will help you stand out by showing your genuine interest in the role.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or handled a tricky situation. Be ready to share these stories during your chat, as they’ll highlight your ability to lead and create a welcoming environment.
✨Tip Number 3
Be yourself! Stonegate values individuality, so don’t be afraid to let your personality shine through. Whether it’s your passion for great food and drink or your love for creating memorable experiences, share what makes you unique.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us. Let’s get you on board!
We think you need these skills to ace Front of House Team Leader: Guest Experience Lead in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your experience. Use a friendly tone and share a bit about what makes you tick—especially if it relates to guest experiences!
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your relevant experience and skills that align with our values at Stonegate Group. This shows us that you understand what we're all about and how you can contribute.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out—this helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at Stonegate Pub Company
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with The Loxley and its offerings. Understand their menu, drink selections, and any special events they host. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and encourage your team. Prepare examples from your past experiences where you've successfully led a team or improved guest experiences. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Emphasise Inclusivity and Warmth
Stonegate Group values an inclusive culture, so be sure to express your commitment to creating a welcoming environment for both guests and staff. Share any experiences you have in fostering inclusivity or supporting diverse teams, as this aligns perfectly with their ethos.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, guest experience strategies, or how they maintain their vibrant atmosphere. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
