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- Tasks: Join our team to serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Pembroke is a charming British pub focused on memorable experiences and great company.
- Benefits: Enjoy 25% off food and drink, discounts at retailers, and early access to your wages.
- Why this job: Be part of a vibrant team in a historic pub, making connections and enhancing guest experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for teamwork!
- Other info: Work in a lively environment with opportunities for growth and fun events like pub quizzes.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
The Opportunity
At Bell, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Help prepare and serve our delicious food and drinks at Bell.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little bit about us…
At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. The Bell is a friendly pub in the heart of Walthamstow, offering delicious food, a fantastic roast, great drinks, and unforgettable experiences for all our guests. Come and join our amazing team and get involved in a great atmosphere.
What\’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Corporate Discounted Rates at David Lloyd and PureGym
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Bell directly.
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Front of House Team Member employer: Stonegate Pub Company
Contact Detail:
Stonegate Pub Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with Pembroke's menu and offerings. Knowing the food and drink options inside out will help you make friendly recommendations to guests, showcasing your enthusiasm and knowledge during the interview.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. This will show that you can connect with the team and contribute positively to the work environment.
✨Tip Number 3
Research the history and values of Pembroke and Stonegate Group. Understanding their commitment to creating memorable experiences will allow you to align your answers with their mission during discussions.
✨Tip Number 4
Prepare to discuss how you would maintain a clean and safe environment for both guests and team members. Highlighting your awareness of health and safety standards will demonstrate your responsibility and care for the workplace.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Pembroke is looking for in a Front of House Team Member. Highlight your ability to work as part of a team and your passion for providing excellent customer service.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in hospitality or customer service roles. Emphasise any teamwork skills and your ability to create positive experiences for guests.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Pembroke specifically and how you can contribute to their welcoming environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Stonegate Pub Company
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is key. Be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to connect with others and contribute to a positive atmosphere.
✨Know the Menu
Familiarise yourself with Pembroke's food and drink offerings. Being able to discuss menu items confidently and make recommendations will impress your interviewers and show your enthusiasm for the role.
✨Emphasise Customer Experience
Demonstrate your understanding of what makes a great guest experience. Share any past experiences where you went above and beyond for customers, as this aligns with Pembroke's focus on creating memorable moments.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. This shows your genuine interest in Pembroke and helps you determine if it's the right fit for you. Consider asking about training opportunities or team dynamics.
